https://community.o2.co.uk/t5/My-O2/Upgrading-Switch-Up/m-p/1724799#M26716 <P>Hello, I have been on my O2 account looking to upgrade to the iPhone 15 Pro Max. However, my account says that I have the O2 switch up which will let me swap my current phone for a new one. It also says "It doesn't matter how long you've got left on your current contract - We'll pay it off for you".</P><P>I have gone through the upgrade/switch-up process and added in the phone I have now to only be told it doesn't count for a switch-up option. Please can I know why my O2 account says I can use my switch-up then doesn't let me? I've had my phone since the 6th of FEB last year and I know on the switch-up it says I have to have my phone for at least 90+ days which I have and still the switch-up isn't working.&nbsp;</P> Sun, 16 Jun 2024 10:56:48 GMT Abbey4 2024-06-16T10:56:48Z https://community.o2.co.uk/t5/My-O2/Upgrading-Switch-Up/m-p/1724799#M26716 <P>Hello, I have been on my O2 account looking to upgrade to the iPhone 15 Pro Max. However, my account says that I have the O2 switch up which will let me swap my current phone for a new one. It also says "It doesn't matter how long you've got left on your current contract - We'll pay it off for you".</P><P>I have gone through the upgrade/switch-up process and added in the phone I have now to only be told it doesn't count for a switch-up option. Please can I know why my O2 account says I can use my switch-up then doesn't let me? I've had my phone since the 6th of FEB last year and I know on the switch-up it says I have to have my phone for at least 90+ days which I have and still the switch-up isn't working.&nbsp;</P> Sun, 16 Jun 2024 10:56:48 GMT https://community.o2.co.uk/t5/My-O2/Upgrading-Switch-Up/m-p/1724799#M26716 Abbey4 2024-06-16T10:56:48Z https://community.o2.co.uk/t5/My-O2/Upgrading-Switch-Up/m-p/1724804#M26717 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5581551">@Abbey4</a>&nbsp;</P><P>You'll need to ask O2.</P><P class="">Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener">https://o2uk.co/O2CIG</A>)</P><P class="">Or you can call them on 0800 081 0255</P><P class="">Thanks</P><P class=""><LI-PRODUCT title="Guide: Introducing O2 Switch Up. Swap phones whenever you want!" id="Guide080"></LI-PRODUCT>&nbsp;</P><P class=""><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P class="">I should also add that switch up is best done in store.</P> Sun, 16 Jun 2024 11:21:42 GMT https://community.o2.co.uk/t5/My-O2/Upgrading-Switch-Up/m-p/1724804#M26717 MI5 2024-06-16T11:21:42Z