topic Re: Old default in My O2

Old default

Holly92willz — Fri, 20 Oct 2023 17:59:09 GMT

Hi would someone please be able to help me I have been going round in circles for a couple of weeks. I’m trying to get a mortgage but I need to pay of a old default with 02 before applying I have disputed with Experian they have gave me a account number to give the payment management team I have rang about 6 times but keep getting the same outcome no one can find it on the system that I owe any money back from 2019. They had wrote a message to Experian saying that the default is accurate and to ring the 02 number to sort it then it said at the end the outstanding balance has been written of for internal purposes but I need the default to reflect zero on my credit file to apply for a mortgage if anyone can help would be much appreciated.

Re: Old default

MI5 — Fri, 20 Oct 2023 18:18:32 GMT

@Holly92willz

You need the CFR Team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

Re: Old default

Holly92willz — Fri, 20 Oct 2023 19:38:43 GMT

Thankyou Really appreciate that I will email them

Re: Old default

MI5 — Fri, 20 Oct 2023 19:42:47 GMT

Good luck

Re: Old default

Majshsi — Sun, 16 Jun 2024 00:00:31 GMT

Did you sorted default bro?

Re: Old default

Oxonian — Sun, 16 Jun 2024 10:21:48 GMT

@Majshsi

If you are asking that of @Holly92willz, you need to tag him/her thus.

However, this thread dates from last October and @Holly92willz has not logged into this site since 24 October 2023. Hence, I would not hold my breath as you wait for a reply. 👍

Have you followed @MI5's suggestion to contact the CFR Team ? In truth, that is the very best way forward for you !

Re: Old default

James769 — Sun, 07 Jul 2024 21:46:00 GMT

Did you ever get this sorted? I am in the same position and have not heard back from credit file team or amendments team who I emailed explaining the situation.

Many thanks

Re: Old default

Oxonian — Mon, 08 Jul 2024 17:46:23 GMT

You need @James769 to tag whoever you are directing that question to. 👍