topic Re: Mobile phone not working in My O2

Mobile phone not working

OdetteHunt — Wed, 22 May 2024 20:06:15 GMT

Am I still with O2? I still want to be with O2 - I was with teephonica but a company called clear vision wanted to take my account and they sent me a new SIM card and my phone was disconnected - now I can only use my phone when I’m at home using the Wi-Fi

I have emailed the company clear vision to cancel the agreement and I deleted the DD they tried to set up and they have now emailed back to say that the DD has been cancelled but I am without the ability to use my phone when I’m not near Wi-Fi - I would like some advice as to what to do ? As they took the pac number from telephonica but I have not put in the SIM card they sent me as I do not want to take up their agreement as I am not sure about the company - please help - I still want to be able to use my own number which ************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Mobile phone not working

MI5 — Wed, 22 May 2024 20:15:59 GMT

@OdetteHunt

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Explain what happened and see if they can reverse the tyransfer.

Re: Mobile phone not working

Bambino — Wed, 22 May 2024 22:07:41 GMT

@OdetteHunt It appears that they are an O2 approved partner: Clear Vision Communications (clearvisioncomms.co.uk)

Re: Mobile phone not working

OdetteHunt — Sun, 26 May 2024 01:35:48 GMT

Tha no you

Re: Mobile phone not working

OdetteHunt — Sun, 26 May 2024 01:42:33 GMT

Thank you