https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718408#M26227 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2727602">@AnneP</a>&nbsp;</P><P>You'll need to contact O2 until their system catches up with Royal Mail <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 17 May 2024 17:16:24 GMT MI5 2024-05-17T17:16:24Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718404#M26225 <P>Hi I have moved house. My new home is a new build and when I put in the postcode on my O2 in order to change my details, it offers a small number of properties on this street but not the one I live in.</P><P>&nbsp;</P><P>In the absence of being able to enter this manually, what do I do?</P> Fri, 17 May 2024 17:10:22 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718404#M26225 AnneP 2024-05-17T17:10:22Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718407#M26226 <P>This happens until O2 next update their address and postcode database, which can take up to 6 months - reach out to O2's Social Media Team via the link below and ask them if they can enter your correct postcode manually for you, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2727602">@AnneP</a>.</P><P>Nudge them occasionally until you get a response. Good luck!</P> Fri, 17 May 2024 17:16:05 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718407#M26226 pgn 2024-05-17T17:16:05Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718408#M26227 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2727602">@AnneP</a>&nbsp;</P><P>You'll need to contact O2 until their system catches up with Royal Mail <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 17 May 2024 17:16:24 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718408#M26227 MI5 2024-05-17T17:16:24Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718417#M26228 <P>Thank you, I have done this and I think it was a great suggestion as the chat bot help function on my O2 doesn't recognise the query. Nice one Digital Don!</P> Fri, 17 May 2024 18:23:40 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718417#M26228 AnneP 2024-05-17T18:23:40Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718418#M26229 <P>Hi, thanks for your reply but the contact suggestion on site that links to a chat bot doesn't help because the query is not recognised.....have taken up the other idea of using social media <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span> thanks anyway MI5!</P> Fri, 17 May 2024 18:25:26 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718418#M26229 AnneP 2024-05-17T18:25:26Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718419#M26230 <P>Social media links in the guide I posted too&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2727602">@AnneP</a>&nbsp;</P><P>In fact, it's a complete guide, not just one way of contact.&nbsp;<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Fri, 17 May 2024 18:29:25 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718419#M26230 MI5 2024-05-17T18:29:25Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718424#M26233 <P>Oh okay, I was just so dazzled by that<STRONG> frenetic video thingie you've got going on there that I couldn't read your message properly <span class="lia-unicode-emoji" title=":winking_face_with_tongue:">😜</span></STRONG></P> Fri, 17 May 2024 18:31:40 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718424#M26233 AnneP 2024-05-17T18:31:40Z https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718426#M26234 <P>Good feedback. Thanks&nbsp;<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Fri, 17 May 2024 18:34:40 GMT https://community.o2.co.uk/t5/My-O2/Entering-new-address-in-a-new-build-when-postcode-address-is-not/m-p/1718426#M26234 MI5 2024-05-17T18:34:40Z