Cancelled order processing or whatever?

Nathan2144 — Sat, 11 May 2024 06:18:42 GMT

So I ordered an S24 Ultra 5G 512 with a 25gb plan but 2 hours later I realised the price difference between the 512gb and 1tb versions is practically nothing.

So I cancelled the order and got my £50 upfront refunded and now when I try to upgrade, it says "We can't process your upgrade at the moment because we're working to finish another request on your account. Please try again later."

All I'm wondering is how long does this take to process? It says the order is fully cancelled in the Orders page on MyO2.

Thanks in advance.

Re: Cancelled order processing or whatever?

pgn — Sat, 11 May 2024 06:24:41 GMT

If switching to a different browser does not help, @Nathan2144, then it looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

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Cancelled order processing or whatever?

Re: Cancelled order processing or whatever?