topic Re: VAT Bill in My O2

VAT Bill

Amhpollard — Sun, 28 Apr 2024 16:06:19 GMT

I have been in contact multiple times in the last few weeks in regards to a VAT bill of the purchase of my new mobile device.

Please can you email me a VAT breakdown of my most recent purchase so that I can share this with my company.

Do not direct me to MyO2 or reference it will be sent to me in the mail as I have been told these 4 times and it hasn't happened.

Thanks,

Adam

Re: VAT Bill

pgn — Sun, 28 Apr 2024 16:09:20 GMT

This is not O2.

Contact O2 via Social Media or phone as in .

And as your MyO2 does state:

And here:

Good luck, @Amhpollard.

Re: VAT Bill

Enlli — Sun, 28 Apr 2024 16:10:29 GMT

Regretfully, we are Customer to Customer Community so we have no access to O2 systems.

You will just have to persist with O2 I'm afraid

Re: VAT Bill

Amhpollard — Sun, 28 Apr 2024 16:12:59 GMT

Yep did that and it sent me here.... how frustrating.

I will try attempt number 5 with the agent!

Re: VAT Bill

pgn — Sun, 28 Apr 2024 16:36:17 GMT

Please note you may only be able to get monthly VAT Invoices for your Airtime if on a O2 agreement, @Amhpollard

The Device Plan component is a Credit Agreement, and some have said here that a VAT Invoice for that component can only be requested when the Device Plan has reached term and has been fully settled.

Good luck!