topic Re: Legacy System and Older Bills in My O2

Legacy System and Older Bills

jonsie — Sat, 06 Apr 2024 23:07:45 GMT

I'm not sure if this will help customers but you can access the old legacy system even if you are on the new 360

For those who are able to sign into My O2 on 360 see below

From here I can see all my older bills and my previous device plan

All my older bills were VAT invoices so I could if I needed to, simply download them

As I say this may help some customers

Re: Legacy System and Older Bills

Cleoriff — Sat, 06 Apr 2024 23:27:06 GMT

@jonsie

Thanks for that info. Only on PC though?

Edited to add, yes just checked and works for me. 😉

Re: Legacy System and Older Bills

jonsie — Sat, 06 Apr 2024 23:29:41 GMT

Yes on desktop @Cleoriff

Glad it worked for you

As I say, I don't need VAT invoices personally but lots of other info available there

Re: Legacy System and Older Bills

Cleoriff — Sun, 07 Apr 2024 05:49:36 GMT

Yes indeed @jonsie

Although I note that your 'blue' section starts on Feb 24. Mine starts on Oct 23 (Which is when I moved to 360)

Re: Legacy System and Older Bills

pgn — Sun, 07 Apr 2024 06:12:43 GMT

Interesting. Although you would have needed to have had vat bills enabled on legacy system for that option to appear, @jonsie

And as I have one of those phantom o2.co.uk addresses, I see this when I try your steps above, regardless of whether it is the drop-down for my 'real' number or the empty "Alias" one:

I get a "Ritchie" (???!) error:

Will check both avenues thoroughly on PC later.

Great detective work 👍🏼

Re: Legacy System and Older Bills

Enlli — Sun, 07 Apr 2024 07:55:38 GMT

I can see that being useful

I joined 02 in April 2022 and it seems I was moved on to 360 in the November of that year which is 17 months ago.

The fact that they have totally screwed up with be big roll out after all that time is a disgrace.

May the Lord have mercy on our souls when Virgin is fully integrated!

Re: Legacy System and Older Bills

pgn — Sun, 07 Apr 2024 20:18:02 GMT

Tried on PC, @jonsie - same diddly-squat message about Userid: null@o2.co.uk :

So it goes...

Re: Legacy System and Older Bills

jonsie — Sun, 07 Apr 2024 22:57:49 GMT

Didn't think it would work for everyone

Probably just customers who were changed over without problems

I was one of the seemingly very lucky ones....

Re: Legacy System and Older Bills

pgn — Mon, 08 Apr 2024 05:24:52 GMT

Yeah, @jonsie - nice to know I am one of "hundreds", "many hundreds", "thousands" or possibly "millions" affected by this O2 systems issue 😖

I don't know why they can't simply swap every long-extinct "...@o2.co.uk" address in the new system for one of the other addresses on every account, bound to quickly reduce the numbers of affected subscribers to manageable size... 🤦

I suppose that would be far too easy, after all that damned pop-up message still rears its ugly, attention-seeking head multiple times an hour, years after its ubiquity on the Forum 🤐

Re: Legacy System and Older Bills

Cleoriff — Mon, 08 Apr 2024 05:59:06 GMT

@jonsie wrote:
Didn't think it would work for everyone
Probably just customers who were changed over without problems
I was one of the seemingly very lucky ones....

Like you @jonsie, I had no issues when I was transferred over.

Re: Legacy System and Older Bills

Oxonian — Sun, 14 Apr 2024 18:05:23 GMT

@pgn wrote:
Yeah, @jonsie - nice to know I am one of "hundreds", "many hundreds", "thousands" or possibly "millions" affected by this O2 systems issue 😖

@pgn

As Mark Twain famously commented, there are "lies, damned lies and statistics". By virtue of extrapolation that, on reflection, was based on inappropriate foundations, I introduced "millions" into the conversation.

It should probably have been "hundreds of thousands" ! 🤣

Re: Legacy System and Older Bills

BarryT — Sat, 21 Dec 2024 23:49:55 GMT

I am not clear on how you reach the required page for legacy.

Re: Legacy System and Older Bills

pgn — Sun, 22 Dec 2024 08:23:34 GMT

Alas, no more, it seems, @jonsie -

Re: Legacy System and Older Bills

jonsie — Sun, 22 Dec 2024 13:33:27 GMT

Yes just tried, 't'would seem they have locked another door!

Re: Legacy System and Older Bills

pgn — Sun, 22 Dec 2024 14:37:32 GMT

@jonsie wrote:
Yes just tried, 't'would seem they have locked another door!

Hope the last one out remembers to turn off the lights before slamming the door... 😲

Re: Legacy System and Older Bills

Cleoriff — Sun, 22 Dec 2024 21:04:53 GMT

Oh well it was good while it lasted @jonsie 😂