https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707363#M25574 <P>Has anyone else had problems with the new O2 app?</P><P>Since the upgrade it doesn't recognise my e-mail. Can't access my account.</P><P>O2 are supposed to be sorting this but its been almost 2 weeks and still no joy.&nbsp;</P><P>Just wondered if i was alone with this problem?</P> Thu, 04 Apr 2024 08:55:26 GMT Mik64 2024-04-04T08:55:26Z https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707363#M25574 <P>Has anyone else had problems with the new O2 app?</P><P>Since the upgrade it doesn't recognise my e-mail. Can't access my account.</P><P>O2 are supposed to be sorting this but its been almost 2 weeks and still no joy.&nbsp;</P><P>Just wondered if i was alone with this problem?</P> Thu, 04 Apr 2024 08:55:26 GMT https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707363#M25574 Mik64 2024-04-04T08:55:26Z https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707366#M25575 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2429208">@Mik64</a>&nbsp;</P><P>Thousands of people are affected. We do ask them to try via the web using&nbsp; any browser</P><P>Try this <A href="https://accounts.o2.co.uk/signin" target="_blank" rel="noopener">https://accounts.o2.co.uk/signin</A></P><P>If that works then delete the App, reboot your phone and then reinstall&nbsp;the app.</P><P>If all fails you will need to contact O2.</P><P>&nbsp;Message them on Social Media. Facebook ( <A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>) , Twitter ( <A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener">https://o2uk.co/O2CTW</A>) or Instagram ( <A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener">https://o2uk.co/O2CIG</A>)&nbsp;</P><P>Or phone them on 202 or 0344 809 0202 (contract)&nbsp;4445 or 03448090222 (PAYG)</P> Thu, 04 Apr 2024 09:27:15 GMT https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707366#M25575 Cleoriff 2024-04-04T09:27:15Z https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707591#M25591 <P>Yep, tried all that. Contacted O2 and they said it needs to be passed up to their tech experts.</P><P>Was told this would take 5 days, still waiting after almost 2 weeks!</P><P>Its ridiculous. App worked perfectly until they upgraded.&nbsp;</P><P>Its good to know i'm not the only one.&nbsp;</P><P>Thanks for your reply.</P> Thu, 04 Apr 2024 20:28:52 GMT https://community.o2.co.uk/t5/My-O2/My-o2-app/m-p/1707591#M25591 Mik64 2024-04-04T20:28:52Z