topic Purchase incentives not honoured in My O2

Purchase incentives not honoured

FB72 — Sun, 31 Mar 2024 18:52:43 GMT

When I signed up for my galaxy flip phone in August 2023 I was persuaded by the incentive of galaxy buds for £1.

The offer has not been honoured. I have tried contacting O2 through various channels. First I was told there was a delay and now I am ignored.

This has caused an enormous trust problem for me with the brand. Unless resolved I will be changing my provider.

Re: Purchase incentives not honoured

Oxonian — Sun, 31 Mar 2024 18:58:34 GMT

@FB72

First step is to read this :-

You will then need to contact O2 as this is a customer to customer community so we can't access accounts or intervene directly. 👍

Re: Purchase incentives not honoured

jonsie — Sun, 31 Mar 2024 19:01:14 GMT

Perhaps @Dave-O2 can assist?

Re: Purchase incentives not honoured

madasaf1sh — Sun, 31 Mar 2024 19:31:39 GMT

@FB72

Dont take this the wrong way, but why have you left this 7 months before chasing this up?

How to cancel is here

Re: Purchase incentives not honoured

Dave-O2 — Tue, 02 Apr 2024 10:10:39 GMT

Thanks for the tag @jonsie

@FB72 Can you please drop me a PM with some more details on what's happened?

Re: Purchase incentives not honoured

FB72 — Tue, 02 Apr 2024 10:56:41 GMT

I upgraded my phone last August tempted by the ear buds for £1. The voucher code did not come. I have had terrible trouble reaching customer services. The last message I had was an apology the voucher was delayed. Still I have received nothing. I have tried reaching out on social media. I just don't know how to resolve my issue and it has altered my view of the company

Re: Purchase incentives not honoured

jonsie — Tue, 02 Apr 2024 10:58:55 GMT

Yet another @Dave-O2 ?

Re: Purchase incentives not honoured

Dave-O2 — Wed, 03 Apr 2024 10:15:10 GMT

Thanks @jonsie

@FB72 Can you please drop me a PM with some further details and i'll take a closer look 👍

Re: Purchase incentives not honoured

stephenbex — Wed, 03 Apr 2024 13:10:24 GMT

We have had exactly the same problem! We have been into store, called customer service multiple times, spoken to the team on X and always been promised a few more days, a few more days. We purchased our contract in November and have been chasing this constantly.

It has also altered our view of the company as it seems they are not interested in helping us too.

Re: Purchase incentives not honoured

pgn — Wed, 03 Apr 2024 15:30:15 GMT

And another one, @Dave-O2 👍🏼

Re: Purchase incentives not honoured

Dave-O2 — Thu, 04 Apr 2024 08:26:02 GMT

Thanks @pgn

@stephenbex Please drop me a PM with the mobile number linked to the offer and I'll take a closer look 👍

Re: Purchase incentives not honoured

stephenbex — Tue, 09 Apr 2024 08:01:26 GMT

Thank you, messaging now!