topic Re: can’t log into my account in My O2

can’t log into my account

BillyBoB23 — Thu, 28 Mar 2024 16:18:47 GMT

Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!

Re: can’t log into my account

MI5 — Thu, 28 Mar 2024 16:21:06 GMT

@BillyBoB23

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: can’t log into my account

BillyBoB23 — Thu, 28 Mar 2024 16:26:07 GMT

NO help !!! just link the hours of wait to speak to someone 😠

Re: can’t log into my account

MI5 — Thu, 28 Mar 2024 16:29:02 GMT

Keep trying.

There's no where else you can get it sorted.

Early morning is best to call at 8.00am.

Re: can’t log into my account

Oxonian — Thu, 28 Mar 2024 21:22:02 GMT

@BillyBoB23 wrote:
Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!

@BillyBoB23

Try deleting the app from your handset, restarting the handset and then reinstalling an up to date version of the app. 👍

Re: can’t log into my account

MI5 — Thu, 28 Mar 2024 21:36:59 GMT

Guaranteed not to work.

Re: can’t log into my account

madasaf1sh — Thu, 28 Mar 2024 21:40:39 GMT

Agreed @MI5

O2 need to fix it for the op... another case of bad advice..

Re: can’t log into my account

MI5 — Thu, 28 Mar 2024 21:45:12 GMT

I think it's called repetitive posting syndrome