topic Re: Active accounts disappeared from MyO2 in My O2

Active accounts disappeared from MyO2

Nothereforlong — Sat, 23 Mar 2024 14:57:36 GMT

I just tried to check how much data I have left this month and found that my pay monthly account has disappeared. I genuinely have no idea why anyone stays with O2, I've had a terrible experience from the moment I was locked into a contract.

I recently moved the SIM over to a new phone, perhaps that's got something to do with this.

I'll be cancelling my account the moment I get the chance. I've given them so many chances

Re: Active accounts disappeared from MyO2

Enlli — Sat, 23 Mar 2024 15:16:13 GMT

You and hundreds of others. O2 have been updating their systems and ended up in a mess

If you are trying to log in to the My O2 app

Instead try the web version

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall

If none of that works then

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)