topic wont let me login in My O2

wont let me login

kathy92 — Fri, 22 Mar 2024 17:06:46 GMT

why cant i access my o2 via the app or online? i put my details in and its says ( oops. my o2 isn't available to you yet) ive been using o2 for years and never had this issue. i just want to check my bills etc. i had deleted the app and re installed it but that didnt work. unable to get on to live chat. cleared o2 from my browser history and tried again with no luck. please can someone help me?

Re: wont let me login

MI5 — Fri, 22 Mar 2024 17:28:18 GMT

@kathy92

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: wont let me login

Weirdwoolly — Fri, 22 Mar 2024 17:41:04 GMT

202 have not resolved this, it's a tech issue.

Re: wont let me login

MI5 — Fri, 22 Mar 2024 17:45:55 GMT

@Weirdwoolly

It's effecting many hundreds of customers.

It needs reporting to 202 so they can log it against your account as an issue or else it may never get resolved.