topic Re: Can’t log in to my app in My O2

Can’t log in to my app

Kinguska34 — Fri, 22 Mar 2024 10:45:50 GMT

Can’t log into my app

Re: Can’t log in to my app

Enlli — Fri, 22 Mar 2024 10:58:59 GMT

You and hundreds of others

If you are trying to log in to the My O2 app

Instead try the web version

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall

If none of that works then

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Can’t log in to my app

Oxonian — Fri, 22 Mar 2024 19:04:58 GMT

@Enlli wrote:
You and hundreds of others

I think that we're probably into the hundreds of thousands or even the millions now @Enlli ! 🤣

Re: Can’t log in to my app

Oxygen87 — Fri, 22 Mar 2024 19:12:16 GMT

The My O2 app has had an update, I reset my password and it works fine now.

Re: Can’t log in to my app

MI5 — Fri, 22 Mar 2024 19:22:48 GMT

Seems to be an issue if a customer has more than one account on their MyO2 @Oxygen87

Re: Can’t log in to my app

Oxygen87 — Fri, 22 Mar 2024 19:35:21 GMT

@MI5 I have more than one account under mine, resetting my password yesterday when the problem occurred solved the issue for me. The app has been updated and looks a little different to before.

Re: Can’t log in to my app

MI5 — Fri, 22 Mar 2024 19:45:02 GMT

You were lucky mate 👍