https://community.o2.co.uk/t5/My-O2/Sim-is-not-provisioned/m-p/1702632#M25183 <P><STRONG><SPAN>I've had my original number of Lebara that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding. NOW MY BOTH SIMS show same message SIM IS NOT PROVISIONED. I can't make any calls. I am using wifi and sharing this problem. PLEASE HELP.</SPAN></STRONG></P> Tue, 19 Mar 2024 08:15:57 GMT Discussions1 2024-03-19T08:15:57Z https://community.o2.co.uk/t5/My-O2/Sim-is-not-provisioned/m-p/1702632#M25183 <P><STRONG><SPAN>I've had my original number of Lebara that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding. NOW MY BOTH SIMS show same message SIM IS NOT PROVISIONED. I can't make any calls. I am using wifi and sharing this problem. PLEASE HELP.</SPAN></STRONG></P> Tue, 19 Mar 2024 08:15:57 GMT https://community.o2.co.uk/t5/My-O2/Sim-is-not-provisioned/m-p/1702632#M25183 Discussions1 2024-03-19T08:15:57Z https://community.o2.co.uk/t5/My-O2/Sim-is-not-provisioned/m-p/1702643#M25184 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5504643">@Discussions1</a>&nbsp;</P><P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>) , they should be able to help you with this<BR />Thanks</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Tue, 19 Mar 2024 08:31:29 GMT https://community.o2.co.uk/t5/My-O2/Sim-is-not-provisioned/m-p/1702643#M25184 MI5 2024-03-19T08:31:29Z