https://community.o2.co.uk/t5/My-O2/My-new-O2-number-won-t-link-to-My-O2-account/m-p/1701265#M25084 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I had an old virgin sim which was transferred to O2. I then got a new virgin media bundle which included a new O2 sim. I wasn't able to transfer my old number to the new sim which was frustrating but I cancelled the old sim contract and number, however I now cannot log into My O2 with the new number from the new sim. I've been trying to log in now for over a month. Could you please help? Many thanks&nbsp;</P> Wed, 13 Mar 2024 11:53:30 GMT Eloise6 2024-03-13T11:53:30Z https://community.o2.co.uk/t5/My-O2/My-new-O2-number-won-t-link-to-My-O2-account/m-p/1701265#M25084 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>I had an old virgin sim which was transferred to O2. I then got a new virgin media bundle which included a new O2 sim. I wasn't able to transfer my old number to the new sim which was frustrating but I cancelled the old sim contract and number, however I now cannot log into My O2 with the new number from the new sim. I've been trying to log in now for over a month. Could you please help? Many thanks&nbsp;</P> Wed, 13 Mar 2024 11:53:30 GMT https://community.o2.co.uk/t5/My-O2/My-new-O2-number-won-t-link-to-My-O2-account/m-p/1701265#M25084 Eloise6 2024-03-13T11:53:30Z https://community.o2.co.uk/t5/My-O2/My-new-O2-number-won-t-link-to-My-O2-account/m-p/1701267#M25085 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5465356">@Eloise6</a>&nbsp;</P><P>&nbsp;</P><P>You will need to contact customer services <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>&nbsp;</P><P>Also try with a new email address to signup for myo2.</P> Wed, 13 Mar 2024 11:57:22 GMT https://community.o2.co.uk/t5/My-O2/My-new-O2-number-won-t-link-to-My-O2-account/m-p/1701267#M25085 madasaf1sh 2024-03-13T11:57:22Z