topic Re: Final bill in My O2

Final bill

DiSwin — Wed, 13 Mar 2024 10:01:34 GMT

How can I get a copy of my final bill please? I’ve moved provider and cannot access on website or via my O2.

Re: Final bill

jonsie — Wed, 13 Mar 2024 10:05:01 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Final bill

stixmcvix — Wed, 13 Mar 2024 10:41:19 GMT

Yeah O2 have well and truly ballsed up the migration of customers over to a new platform, meaning none of us can access our bills. Absolutely zero comms to their customers about it either.

Re: Final bill

gmarkj — Wed, 13 Mar 2024 12:02:10 GMT

From a customer point of view there was supposed to be no impact @stixmcvix , but here on the community we DID know about the "behind the scenes" changes that were going on.

From 2022 - O2 System Updates What you need to know

And from 2023 - O2 System Updates 360