topic Re: Account on my o2 in My O2

Account on my o2

Sue32 — Sat, 09 Mar 2024 22:37:24 GMT

My name is S Ambler, My husband has had the new changes to his my o2 app but mine has not been done and I'm unable to see my bill or any of my account

Re: Account on my o2

Enlli — Sat, 09 Mar 2024 22:44:44 GMT

You may be in the process of being moved

If you are trying to log in to the My O2 app

Instead try the web version

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall

If none of that works then

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Account on my o2

MI5 — Sat, 09 Mar 2024 22:44:48 GMT

@Sue32

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

Re: Account on my o2

G13rty — Sun, 10 Mar 2024 14:16:41 GMT

They seem very unorganised with their change over. I’ve called customer services on 202 who are raising a case for me and will be following up in around 24 hours but no timeframes for a resolution.

Re: Account on my o2

Enlli — Sun, 10 Mar 2024 14:20:58 GMT

@G13rty Don't expect O2 to come back to you It rarely happens