topic Re: Cant log in to app or website in My O2

Cant log in to app or website

Robbb81 — Sat, 09 Mar 2024 15:00:31 GMT

I have just received 2 emails from O2 both saying my bill is ready. When I've tried to log in and view them on the website it says "Oops. We've had problems finding your account Click here and that should solve it." When I click there doesn't show any information about the 3 phones I have with O2. It just shows my account info I have also tried to log into the app and it says Oops, something went wrong and wont let me log in. I've never had any problems logging in to either before. Is something wrong with O2?

Re: Cant log in to app or website

madasaf1sh — Sat, 09 Mar 2024 15:11:24 GMT

@Robbb81

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call them on 0344 809 0202 or 202 from your o2 phone

There is weekend maintenance going on, with regards to the Myo2 platform so it could be this...

Re: Cant log in to app or website

Robbb81 — Sat, 09 Mar 2024 15:27:09 GMT

It's so hard to find a telephone number to speak to someone so thank you for your answer 🙂

Re: Cant log in to app or website

pgn — Sat, 09 Mar 2024 15:46:05 GMT

You could also access MyO2, if your account is not actually undergoing maintenance, using your browser's InPrivate or Incognito feature, @Robbb81

Or right-click on this link and select Incognito or InPrivate:

https://accounts.o2.co.uk/signin

If no joy, then follow the advice given prior to this post. Good luck!