topic Re: calling O2 in My O2

calling O2

AKUK — Tue, 05 Mar 2024 08:37:38 GMT

I am trying to talk to O2 on the phone. For the last 8 days i called every day, more than once, some times 3 times, waiting time is always longer than 30min, and yet no one answers the phone, it does not matter which option I choose. Is there a way to contact the complaints department and get some one on the phone, or is there an email address to contact them? This is the worst customer service I ever encountered, basically non existant!

Re: calling O2

Cleoriff — Tue, 05 Mar 2024 08:41:58 GMT

@AKUK

All numbers for O2 are here including the social routes.

Complaints can be emailed via this method

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Re: calling O2

Enlli — Tue, 05 Mar 2024 08:44:31 GMT

Once you contact complaints there is about an 8 week wait during which time no one in customer service will be able to help

Re: calling O2

Oxonian — Tue, 05 Mar 2024 20:42:26 GMT

@Cleoriff wrote:
@AKUK
All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.
Complaints can be emailed via this method
CreditFileReferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

@Cleoriff

I think that the details that you have provided @AKUK with might recently have been updated.

I am looking at :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

These give :-

complaintreviewservice@o2.com

O2 Complaint Review Service
PO BOX 694
Winchester
SO23 5AP

As @Enlli has said there is a long delay in dealing with complaints and I think pointing @AKUK to the social media route is an excellent suggestion.

Re: calling O2

MI5 — Tue, 05 Mar 2024 21:06:02 GMT

Two completely different departments.

One is CFR, the other CRS.