topic Re: Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2 in My O2

Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

DexDex — Wed, 21 Feb 2024 12:19:12 GMT

Hi All

Is anyone else receiving an error message when trying to view 'All Extras' in the MyO2 app/website?

I'm interested in seeing which Extras are available but just receive a popup stating:

'Something went wrong. Sorry - there's been a problem. Please try again"

It was working last month. Curious to know if it is a widespread issue or account specific in which case I will contact support.

Thanks

Re: Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

MI5 — Wed, 21 Feb 2024 12:33:45 GMT

@DexDex

Lots of issues just lately and probably due to you being moved to the new billing system.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

dazzwill — Tue, 18 Jun 2024 13:01:20 GMT

It's never been working for me even after calling O2, that have done nothing about the problem for me. When contract end. I'll be leaving!

Re: Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Oxonian — Tue, 18 Jun 2024 18:42:30 GMT

@dazzwill wrote:
It's never been working for me even after calling O2, that have done nothing about the problem for me. When contract end. I'll be leaving!

You could give the social media team a chance to sort this out @dazzwill. They are UK-based and have a good reputation for solving problems. Contact details have been provided by @MI5 above.

Otherwise, you will need :-

Re: Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

dazzwill — Thu, 25 Jul 2024 13:40:02 GMT

Haha! Did that made a complaint and nothing changes

Re: Error Message when viewing 'All Extras' in the 'Your Extras' section of MyO2

Oxonian — Fri, 26 Jul 2024 18:58:51 GMT

If you have made a complaint in the last month @dazzwill, that will likely still be under investigation, as it appears to be taking O2 up to eight weeks to review and respond to complaints.

And in that time, other O2 teams are likely to be either unable or unwilling to engage with you.

Hence, I am sorry to say that it is probably now a waiting game for you.