topic System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions in My O2

System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Sun, 18 Feb 2024 15:03:58 GMT

With so many differences between the App and Web versions of MyO2 since my O2 account was migrated to the new 360 back-end system some months back, I must ask what the plans are to get basic information visible identically, for the same account, across both versions.

As an example: MyO2 Web version "Your Bolt Ons" shows only a single 5G Access Bolt On for me:

As a Volt customer, I know there should be at least 2 more in there: Volt Data Boost and Volt Travel Inclusive.

A check of MyO2 App view "Your Bolt Ons" shows:

Many other differences that exist between the two MyO2 versions, App and Web, are generating large numbers of queries on the Forum.

Is there a timeline by function for harmonisation of both versions of MyO2, @Dave-O2?

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

Enlli — Sun, 18 Feb 2024 15:07:13 GMT

Must ask, can you download your bills from the app? Seems to be missing on mine.

We have had a few customers asking.

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Sun, 18 Feb 2024 15:30:33 GMT

@Enlli wrote:
Must ask, can you download your bills from the app? Seems to be missing on mine.
We have had a few customers asking.

@Enlli - no - tapping on the arrow to the right of "Airtime charge" amount takes me into a view that looks broadly similar to the Web view, and I can drill down to see detail at call-by-call level - but tapping on "Download Bill" results in "Hang on a second while we load..." or tapping "Download PDF bill" gives a "Please wait..."and some loopy blue circles and bubbles, but nothing actually downloads. And Adobe Acrobat is installed on the phone as an app. Another one for the timeline, @Dave-O2 😄

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

Enlli — Sun, 18 Feb 2024 15:27:27 GMT

Same here. I've been on 360 for over 18 months and never got View or Download Bill to work in all that time.

Account phone details

Anonymous — Sat, 09 Mar 2024 03:12:39 GMT

Should your device details on account online and within app show and state exact colour and phone you have purchased?

???

Re: Account phone details

pgn — Sat, 09 Mar 2024 07:28:36 GMT

It should show the exact make and model, but not the colour (usually), @Anonymous - that said, since I was moved from legacy to 360, none of that info shows for me, not for my current phone nor for my previous phones, any more. Instead I see:

Prior to Oct-2023, I could see my current device and several of the models and makes of handset I had purchased over the years... I'll tag the Forum Manager @Dave-O2, and ask: is this order history on the list of features to be restored in MyO2 on web post-360, eventually?

Would be good to get this appended to the single 360 gotchas thread here: https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/1694716/highlight/true#M24620

Re: Account phone details

Oxonian — Sat, 09 Mar 2024 15:44:48 GMT

@pgn

There are a similar basket of differences between the app and web versions of MyO2 from the viewpoint of the PAYG customer. Again, it would be helpful if the two platforms could be "synced". 👍

Re: Account phone details

pgn — Sat, 09 Mar 2024 16:15:53 GMT

Probably unlikely to happen until the very last legacy customer has been migrated to 360 at the back-end, I suspect, @Oxonian

Re: Account phone details

Oxonian — Sun, 10 Mar 2024 16:14:44 GMT

Am I correct in thinking @pgn that new customers are placed onto the legacy system and are moved across later - if so, that seems very curious ? ❓

Re: Account phone details

pgn — Sun, 10 Mar 2024 20:30:43 GMT

Certainly the VM joiners were moved to the legacy system and then migrated in many instances, so it would not surprise me if new MyO2 accounts were created as legacy and left to the migration teams to move to 360... Can't say for certain though @Oxonian.

Re: Account phone details

Dave-O2 — Mon, 11 Mar 2024 12:03:17 GMT

Thanks for the tag @pgn

I'll also get this fed back to the relevant team and see what i can find.

When there is an update to share i'll be back in touch 👍

Re: Account phone details

pgn — Mon, 25 Mar 2024 09:52:54 GMT

Another one to add to the list of questions @Dave-O2:

Why does the web view of MyO2 present you with a non-existent "Alias" default upon login?

Is there a way to set it to default to the "real" account (I have blanked out my phone and "name" detail in the screenshot above.

The app drops you right into where everything lives... when it's playing ball, that is.

More discussion on this here:

https://community.o2.co.uk/t5/My-O2/What-is-your-alias-within-my-active-accounts/m-p/1704342/highlight/true#M25342 and elsewhere on the forum...

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

madasaf1sh — Mon, 25 Mar 2024 12:56:10 GMT

Wonder if that is something to do with the older migrations @pgn as neither me or the wife's accounts have aliases, it just goes straight into the Lead Number on the account..

So I do wonder if they found a bug and then fixed it forward but not rolled out the fix to the accounts already migrated....

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Mon, 25 Mar 2024 14:10:24 GMT

Could be, @madasaf1sh - although I was moved (relatively) late, last October or thereabouts.

I still cannot access my handset/contract history (My Documents), my Payment history, my bills earlier than last November (credit notes come in fine, but they screw up the logic O2 use to show what calls came in between billing date and the date of the credit, until the next bill sets all (reasonably) straight!).

My "Your alias" screen does show the date of my most recent upgrade, but nothing relating to what I bought (upgrade was through a reseller, not O2 direct):

On my own dropdown section, it is hit and miss:

Previous agreements (there should be at least 6!):

And then I end up in a sort of netherworld between the new and the old, with the system plaintively bemoaning about being unable to retrieve role info for "Ritchie" (who?):

It's an absolute dog's dinner, really.

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Tue, 23 Apr 2024 17:51:36 GMT

Yet another, brilliantly-documented, snippet of how to accomplish a task, with steps for the MyO2 App and Web versions (hopefully this link takes you right to the post and not to the top of the parent Guide):

Re: How to Lengthen Ringtime on any O2 Mobile

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

jonsie — Tue, 23 Apr 2024 23:04:09 GMT

Maybe scrap this guide now or rewrite or wait till everyone is on the 360?

mm....180 seconds? Doubt that would work tbh

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Mon, 29 Apr 2024 20:39:40 GMT

@Enlli wrote:
Must ask, can you download your bills from the app? Seems to be missing on mine.
We have had a few customers asking.

Working this week on MyO2 App, @Enlli - VAT Invoice, several pages.

App info:

Version 24.3.19
uk.co.o2.android.myo2

Still cannot go back beyond my 360 migration date though, nor can I see any account documents: CCA, latest agreement, etc.

Slow grind the wheels of VMO2's Software and back-end Applications team 😉

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

Enlli — Mon, 29 Apr 2024 20:45:59 GMT

I've got Download Bill but it seems to attempt then fail

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Mon, 29 Apr 2024 22:52:01 GMT

I got it here - once. Not working again now 😭

Ppppffffffttttt!

Re: System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

pgn — Tue, 11 Jun 2024 05:40:48 GMT

Redundant reference to QR codes in the ESIM section of MyO2, @Dave-O2 - is the humble QR now a redundant part of the SIM activation process since 360?

(At my image limit, frustratingly 😱)

So one in, one out ⚠️🤬

Certainly seems like O2 are remiss in sending out the codes these days... https://community.o2.co.uk/t5/Tech-Support/eSIM-activation/m-p/1723556/highlight/true#M48909