topic Re: customer services in My O2

customer services

rubydillon — Tue, 13 Feb 2024 15:46:58 GMT

hi, i cancelled my contract today,but i was upset at the time,due to the problems i was having withe my phone and trying to speak to someone,is it to late to change my mind and continue with 02 kr mr roy socker

Re: customer services

Bambino — Tue, 13 Feb 2024 15:49:55 GMT

@rubydillon How did you cancel? Did you follow this guide: Cancelling your contract - An updated guide - O2 Community

You can speak to customer service to see if anything can be rescued.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: customer services

MI5 — Tue, 13 Feb 2024 15:50:24 GMT

@rubydillon

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)