https://community.o2.co.uk/t5/My-O2/My-ported-landline-number/m-p/1692828#M24533 <P>Good afternoon,&nbsp;</P><P>&nbsp;</P><P>I have been with Virgin since June 2023. Previously I was with BT that i was not happy with . However, I received a random call from Virgin about a TV package&nbsp; and then I was deceived and told by Virgin that they were moving away from landlines and what i understood I was being told was that therefore I would also need a mobile line as that's where all the connections would linked with. I had my landline which is in the family home since 1988. I specifically said I did not want change my landline number. Virgin did and only found out in November that in actual fact , I do have a landline attached to my Virgin service and it is&nbsp; new number. I have raised this with Virgin and basically I get impression me wanting our ported back . They more or less from their attitude is that its my problem. How can I get&nbsp; our family home number ported back&nbsp; and Virgin taking responsibility for this as it is their mistake. I am beginning to feel that&nbsp; Virgin when they make mistakes . They don't rectify or financially pay for the inconvenience either. We've had it for 36 years. I'm in my&nbsp; late 50's&nbsp; and sister not far behind.&nbsp; Our Mother is 82 an d has suffered with 3 brain hemorrhages and is in constant confusion . So are her lifetime friends . We feel in any home it is important to have a landline as it is a focal point for those of us that place importance of have close family and friends and participation in our local community.&nbsp;</P> Sun, 11 Feb 2024 11:43:45 GMT Fashole 2024-02-11T11:43:45Z https://community.o2.co.uk/t5/My-O2/My-ported-landline-number/m-p/1692828#M24533 <P>Good afternoon,&nbsp;</P><P>&nbsp;</P><P>I have been with Virgin since June 2023. Previously I was with BT that i was not happy with . However, I received a random call from Virgin about a TV package&nbsp; and then I was deceived and told by Virgin that they were moving away from landlines and what i understood I was being told was that therefore I would also need a mobile line as that's where all the connections would linked with. I had my landline which is in the family home since 1988. I specifically said I did not want change my landline number. Virgin did and only found out in November that in actual fact , I do have a landline attached to my Virgin service and it is&nbsp; new number. I have raised this with Virgin and basically I get impression me wanting our ported back . They more or less from their attitude is that its my problem. How can I get&nbsp; our family home number ported back&nbsp; and Virgin taking responsibility for this as it is their mistake. I am beginning to feel that&nbsp; Virgin when they make mistakes . They don't rectify or financially pay for the inconvenience either. We've had it for 36 years. I'm in my&nbsp; late 50's&nbsp; and sister not far behind.&nbsp; Our Mother is 82 an d has suffered with 3 brain hemorrhages and is in constant confusion . So are her lifetime friends . We feel in any home it is important to have a landline as it is a focal point for those of us that place importance of have close family and friends and participation in our local community.&nbsp;</P> Sun, 11 Feb 2024 11:43:45 GMT https://community.o2.co.uk/t5/My-O2/My-ported-landline-number/m-p/1692828#M24533 Fashole 2024-02-11T11:43:45Z https://community.o2.co.uk/t5/My-O2/My-ported-landline-number/m-p/1692831#M24534 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5470385">@Fashole</a>&nbsp;</P><P><BR />You need to speak to Virgin on 0345 454 1111 as there is nothing o2 can do to help you.. And this is an&nbsp;<STRONG>O2 Community</STRONG>, you can try raising this on the Virgin Media community at <A href="https://community.virginmedia.com" target="_blank">https://community.virginmedia.com</A>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 11 Feb 2024 11:52:25 GMT https://community.o2.co.uk/t5/My-O2/My-ported-landline-number/m-p/1692831#M24534 madasaf1sh 2024-02-11T11:52:25Z