topic Re: No response on resolving issues raised by incorrect billing. in My O2

No response on resolving issues raised by incorrect billing.

r4hul175 — Thu, 18 Jan 2024 22:01:13 GMT

Hi - relates to issue 2457769.

I was incorrectly set up by O2 after having cancelled my Oomph account at Virgin earlier last year. O2 incorrectly requested billing from myself (which I was unaware of, given I had no active sim with Virgin and not signed up to O2). Following non-payment (for something I shouldn't have been billed for anyway), O2 contacted credit rating agencies and have put a mark against my name.

I have resolved the billing issue with your team who have acknowledged I do not and never have owed O2 anything, but my credit rating remains hit. An issue was raised 2 weeks ago on the above ID to resolve this, and I was told the team would be in contact within 5 working days, but have heard nothing since.

Please can you urgently look into this and fix my credit score.

Re: No response on resolving issues raised by incorrect billing.

Enlli — Thu, 18 Jan 2024 22:11:53 GMT

I'm afraid this is a customer to customer forum and there are no O2 staff here.

I suggest phoning Payment Management and see if they can chase it up

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: No response on resolving issues raised by incorrect billing.

Oxonian — Fri, 19 Jan 2024 20:09:59 GMT

@r4hul175

The contact details for the Credit Referrals Team were supplied by @jonsie on this thread :-

Solved: Account default - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Account-default/m-p/1683588#M269150

Re: No response on resolving issues raised by incorrect billing.

Blues63 — Sun, 04 Feb 2024 13:53:50 GMT

Can I just say 02 what ever department are just liers

we have being in dispute for a year about incorrect billing and being charged for 2.phones we never had I had to get the uk police involved

so my advice email don’t bother with there call centres 100 hours so far still not resolved

honestly my 13 year could do a better job

Re: No response on resolving issues raised by incorrect billing.

Oxonian — Mon, 05 Feb 2024 19:06:32 GMT

@Blues63

Do you have a question for this customer to customer community ?

Can we guide you at all ?