topic Billing me for something I never approved or use in My O2

Billing me for something I never approved or use

PL2 — Fri, 02 Feb 2024 11:28:05 GMT

Good day,

You are billing me with monthly payment for something I have never approved or ever used.

My account number on the email is: given when in chat

Please discontinue this immediately.

I cannot go onto the phone to do this as I do not have the sim or an active phone with this number in use.

Kind regards,

Peter

Re: Billing me for something I never approved or use

MI5 — Fri, 02 Feb 2024 14:54:54 GMT

@PL2

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Billing me for something I never approved or use

TallTrees — Fri, 02 Feb 2024 15:17:16 GMT

Hi @PL2

Also check here

You will need to contact O2 customer services

We are a customer Community forum

Not o2 CS

Best wishes