topic Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2 in My O2

When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

noobie — Sun, 11 Jun 2023 15:24:31 GMT

When I bought my Samsung Galaxy S23, it came with the free Samsung earbuds pro 2 offer but the code was never sent and the code was due on the 19th of May. When nothing had arrived by the 27th, I contacted by phoning o2 customer services who apologised and said I would get the code within 5 days.

As expected, nothing happened. I again phoned o2 by phone on the 4th june and again they apologised and said I would recieve a code within 48 hours, sure enough nothing again, has arrived.

I spoke to another customers serviceson the 6th who again said, yes I qualified and apologies and things are now in place for me to recieve a code within 48 hours. Needless to say, still nothing. I had also on Friday, tried to ring my local store only to have over 4 hours, 11 calls going unanswered.

When I signed my contract, the promotion was part of the deal. Would I be in a position to now cancel my contract through the supplier being unable to complete fully, thier part of the contract?

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Bambino — Sun, 11 Jun 2023 16:26:16 GMT

It's highly doubtful that you would be able to cancel because of this error. I will tag an advisor who will on tomorrow morning to see if they can help. They will message you through this site.

@O2Sarah- Can you please assist @noobie?

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

noobie — Sun, 11 Jun 2023 17:41:19 GMT

Thank you Bambino

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

noobie — Mon, 12 Jun 2023 17:13:24 GMT

@O2Stacey

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

noobie — Tue, 13 Jun 2023 11:51:24 GMT

Out of the blue, I recieved a code today and the buds have now been ordered. Thanks Bambino for your input 👍

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Theo80 — Wed, 14 Jun 2023 07:57:49 GMT

I am in the same position. Twice I've been lied to.

Is there anybody competent who can actually sort this out? If it wasn't for my own chasing up, I don't think O2 would bother honouring the offer. There are people saying they received their codes and they got their phones after me. How does that work?

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

gmarkj — Wed, 14 Jun 2023 08:21:23 GMT

I'll mention @O2Ryan who is on duty this morning @Theo80

Can you see if you can help please Ryan?

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

O2Ryan — Wed, 14 Jun 2023 09:32:02 GMT

Thanks for the tag, ill send a private message over now.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Strac4501 — Wed, 14 Jun 2023 10:17:59 GMT

Could you help me too please? I have the same issue

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

jimbob2 — Sat, 17 Jun 2023 08:51:07 GMT

Hi @O2Ryan, I have a similar issue. I upgraded to a Samsung A54 at the end of April and that qualified for a pair of free Buds2 (ordinary, not the Pro). I duly received my confirmatory text from O2-UK with link and promo code on May 19th. The code was invalid. I have received a further three texts reminding me to claim my offer each with the same invalid code. So confirmation a) that I qualified for the offer and b) that I hadn't claimed yet. I have phoned Customer Service each time and got a different answer each time.

1) Its a Samsung promo, not O2. Contact them. 2) We know there is a problem with some codes, working to rectify. 3) will send a new code in the next 48hrs. 4 days on nothing turned up. Local O2 shop agreed my code didn't work but couldn't (wouldn't) help. How do I get the Buds2 I am entitled to? Thanks

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

gmarkj — Mon, 19 Jun 2023 08:36:56 GMT

The advisor on duty this morning is @O2Sarah-.

Let's see if she can help.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

O2Sarah- — Mon, 19 Jun 2023 09:00:42 GMT

Thanks for the tag @gmarkj

@jimbob2 I will send you a private message so we can look into this.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Scottyt92 — Tue, 20 Jun 2023 04:38:10 GMT

I have the same issue, keep being told to wait 48 hours, but the code never comes.

Can you assist me?

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Cleoriff — Tue, 20 Jun 2023 06:33:40 GMT

@Scottyt92

I'll tag @O2Sarah- to see if she can help. Is on from 8am this morning.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

O2Sarah- — Tue, 20 Jun 2023 07:40:36 GMT

Thanks for the tag @Cleoriff 🙂

@Scottyt92 I will send you a private message so we can look into this.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Altallo — Tue, 27 Jun 2023 20:52:03 GMT

Unfortunately I am also in the same boat, sms was due mid May, spoke to CS 3 times since then and still waiting for code.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Lee87 — Wed, 28 Jun 2023 12:25:51 GMT

I'm still having this issue, multiple phone calls ro O2 CS since I got the phone in May and still no code

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Scotty66 — Tue, 15 Aug 2023 21:53:25 GMT

Would appreciate some help too. Been told numerous times to "wait 48hrs" for a code and nothing ever arrives. Getting really fed up with 02 now tbh.

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Scott-24 — Wed, 24 Jan 2024 14:08:39 GMT

Been waiting since Oct last year for my code hasn't arrived

Re: When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

Enlli — Wed, 24 Jan 2024 15:19:47 GMT

All the advisors on here that helped have now been removed. We are just a community of customers now

You need to persist with O2

You will need to contact O2.

Use socal media to keep a written record

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or phone them on 202 or 0344 809 0202 (contract)