topic Re: missing QR code for eSim in My O2

missing QR code for eSim

FionaMac — Thu, 18 Jan 2024 07:35:28 GMT

Hello

I am upgrading my IPhone - just bought an IPhone 15.

I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.

I phoned your customer helpline on Tuesday evening and the representative looked at my situation and promised that I would get an email with the QR within 24 hours. Nothing has arrived.

Re: missing QR code for eSim

MI5 — Thu, 18 Jan 2024 08:00:17 GMT

@FionaMac

Check in your MyO2 as they sometimes show in there.

If not, pop into your local O2 store with photo ID and they will get one for you.

Re: missing QR code for eSim

FionaMac — Mon, 22 Jan 2024 11:18:24 GMT

two phone calls to O2 with different advice. No emails received. I was then told that they could not order a QR code in the shop. In the end it was simply - install MyO2 app on the new phone and use wifi to receive the 'install esim' message. It does not work on the laptop version of the app. If only they'd told me that in the first 5 minutes...

Re: missing QR code for eSim

PhilGurr — Mon, 05 Feb 2024 20:29:01 GMT

Just as a matter of info, in case anyone from O2 sees this, I have had exactly the same problem on a new Android phone that was delivered today. I am currently sitting in a long queue to get through to support, for the third time, to try and get one made available via the app. Very frustrating.

Re: missing QR code for eSim

pgn — Mon, 05 Feb 2024 20:41:27 GMT

@PhilGurr wrote:
Just as a matter of info, in case anyone from O2 sees this, I have had exactly the same problem on a new Android phone that was delivered today. I am currently sitting in a long queue to get through to support, for the third time, to try and get one made available via the app. Very frustrating.

Nobody from O2 will see this here in this Customer Forum, @PhilGurr - but if you post it to one of O2's Social Media channels, all shown in the link below, then they will see it 👍🏼

Re: missing QR code for eSim

cypher85 — Mon, 29 Apr 2024 23:14:43 GMT

this took me ages to find myself. all O2 links on the subject are either broken or non existent. Phoned to discuss it but got cut off during the process. in the end went on a hunt for answers myself.

If you login to myO2 on a PC. then in the top left you'll see "My O2" you can click a drop down arrow next to it. in the drop down. there is an area that says "Your SIM". within that, one option says "Install your sim". clicking that menu gives you the QR code.

Note that once you scan the Esim. your old number will no longer work and will be cut off from the net work if you are transfering from a physical sim to an esim. that happens instantly so be certain when you want to swop. eg unlike me who swopped but the new contract hadnt started yet.

considering this process is seen as the new way forward and everyone will be rolling it out. there is very little if any support on the matter.

Re: missing QR code for eSim

Oxonian — Tue, 30 Apr 2024 17:49:20 GMT

You have replied to a thread that is a couple of months' old @cypher85 ; presumably @FionaMac is up and running by now ! 👍

Re: missing QR code for eSim

FrankS — Tue, 11 Jun 2024 08:46:25 GMT

Hi,

The solution from cypher85 is a REALLY useful tip - much better than trying to get sense from O2 customer services.

If anyone does not have eSIM capability built into their phone (I am using a Motorola G62 which does not) then a potential solution that works for me is "esim.me" which (in my simple terms) has eSim capability built into a standard looking physical SIM card. The eSim.me card occupies a standard SIM card slot in a phone. Search for esim.me.

I now have 3 eSIM profiles on my eSim.me SIM card and can happily swap between them as I wish. There are some limitations around swapping their physical SIM between handsets so if anyone wants to look at this as an option read the information carefully. Otherwise I would recommend it / them as an eSIM option for non eSim capable handsets.

Thanks to cypher85.

Frank

Re: missing QR code for eSim

Oxonian — Tue, 11 Jun 2024 20:40:00 GMT

@FrankS

There was no response from @FionaMac ; but I am glad that the work of @cypher85 was not wasted and that you found it useful ! 👍

Re: missing QR code for eSim

Zakari — Sat, 07 Dec 2024 16:12:53 GMT

How can I make SIM card o2 activate can you help me please?

Re: missing QR code for eSim

MI5 — Sat, 07 Dec 2024 16:39:41 GMT

@Zakari

Re: missing QR code for eSim

jonsie — Sun, 08 Dec 2024 01:14:41 GMT

And the best of luck

Re: missing QR code for eSim

MrPiss — Fri, 20 Dec 2024 20:07:34 GMT

Annoyingly, I called O2 to get the sim swapped to eSim, they've deactivated my plastic SIM and as a result I have no QR code emailed, AND can't even get past MFA to get into my MF Account...

Re: missing QR code for eSim

pgn — Fri, 20 Dec 2024 21:04:08 GMT

@MrPiss wrote:
Annoyingly, I called O2 to get the sim swapped to eSim, they've deactivated my plastic SIM and as a result I have no QR code emailed, AND can't even get past MFA to get into my MF Account...

Yip. O2 and esims are a flop ... Back to the O2 Shop tomorrow for a plastic SIM 👍🏼 @MrPiss

And take photo id with you.

Re: missing QR code for eSim

jonsie — Sat, 21 Dec 2024 00:04:21 GMT

I'm at a loss why people think esims are the way forward these days

Not a chance would I entertain one, certainly not with O2

Re: missing QR code for eSim

Enlli — Sat, 21 Dec 2024 08:35:36 GMT

eSIMs are OK for a secondary account if your phone only has one SIM slot but not for the main account with O2's implementation.

And always have another number registered in my O2!

Re: missing QR code for eSim

Cleoriff — Sat, 21 Dec 2024 09:14:46 GMT

I haven't got one and after reading all the issues they cause, I would never have one.

I'll stick to plastic thanks. 🙄

Re: missing QR code for eSim

T-squared — Sun, 05 Jan 2025 15:40:47 GMT

WHY?

Re: missing QR code for eSim

T-squared — Sun, 05 Jan 2025 15:43:01 GMT

What issues?

Most of what I've read about them are very positive.

Re: missing QR code for eSim

pgn — Sun, 05 Jan 2025 15:47:14 GMT

@T-squared wrote:
What issues?
Most of what I've read about them are very positive.

Clearly you've not been reading the experience of trying to upgrade phone or move to an e-sim on this site, @T-squared - this should give you a taster:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=e-sim%20plastic&noSynonym=false&sort_by=-topicPostDate&collapse_discussion=true