Phone number lost

Maxine4 — Wed, 17 Jan 2024 18:48:53 GMT

Hey, was wondering if anyone could help with this issue:

• I recently switched to Vodafone using my PAC code

• I then cancelled the new Vodafone contract while the switch was still taking place - Vodafone assured me the number port would not take place

• It appears Vodafone incorrectly cancelled it as the number still ported out, but Vodafone claimed they could not access the number or PAC code and that I need to contact O2

• My O2 service was automatically cancelled

• Contacted O2 who told me Vodafone have the number

• Vodafone confirmed this and said they have now released the number so that O2 can reconnect it

• Contacted O2 again who said they can reconnect the number onto a new contract - but the credit check kept failing for some reason so was unable to do it
• O2 advised me to buy a rolling plan SIM and contact them again to reconnect the number

• I did this and called O2 again - I was passed between the Pay as you go and Pay monthly team 4 times and then it became clear that they had no idea what I was talking about

• Called Vodafone again who said they cannot access the number or provide a PAC code

• Still cannot access my old number and don’t know what to do or who to contact

Any advice? Thank you

Re: Phone number lost

MI5 — Wed, 17 Jan 2024 18:52:33 GMT

@Maxine4

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

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Phone number lost

Re: Phone number lost