topic Lost sim in My O2

Lost sim

ShoMu — Mon, 01 Jan 2024 00:45:32 GMT

I travelled and seemed to have misplaced my sim card. Do I have to pay for a replacement sim?

And how long will it take to arrive?

Re: Lost sim

MI5 — Mon, 01 Jan 2024 00:55:02 GMT

@ShoMu

Report the loss to O2 and they will post out a replacement to your home, 1st class post

Lines open 24 hours for lost or stolen.

You can use Skype to call if no other phone.
Guide to using Skype:
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Lost sim

jonsie — Mon, 01 Jan 2024 02:00:48 GMT

There is no charge for a replacement lost sim

However once received you need to call customer service to have the bars removed from your account

Re: Lost sim

MI5 — Mon, 01 Jan 2024 12:29:56 GMT

Remember to report the loss immediately @ShoMu