topic Re: Historic data use in My O2

Historic data use

philippab — Thu, 21 Dec 2023 11:56:43 GMT

Hi I bought my mum a dongle during first lockdown (2020) as she doesn't have wifi so she could facetime us and use whats app. She has 15GB to use a month. This month we have had an alert to say she's used nearly her whole allowance in just 8 days. She's not done anything differently to normal - just goes on Facebook and What's app. She's not downloading or streaming anything.

I want to look at her historic data use to compare so my question is please, how do I view historic data use in My O2 please? I can see her data use for this month. And I can see history of bills and payments. But how do I check her monthly data usage please? Tried chat bot and calling O2 with no luck. Thanks!

Re: Historic data use

MI5 — Thu, 21 Dec 2023 12:00:50 GMT

@philippab

Tap on tariff details and will you give you more info on data use or you can message O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Historic data use

philippab — Thu, 21 Dec 2023 13:55:52 GMT

thank you

Re: Historic data use

MI5 — Thu, 21 Dec 2023 14:42:35 GMT

Welcome