topic Re: Problems with promo code for Galaxy Buds2 Pro in My O2

Problems with promo code for Galaxy Buds2 Pro

LizB — Fri, 27 Oct 2023 14:58:08 GMT

I upgraded to the Samsung S23 last month, and have just received the code to get the Samsung Galaxy Buds2 Pro for £1 offer. I log in, add to the basket, and at check out enter the promo code in the text I have just received.

It comes up with 'Promo code has expired'. How can it have expired when I am using it less than 30 mins after receiving it?!! Anyone else experienced this and found a way around it?

Re: Problems with promo code for Galaxy Buds2 Pro

MI5 — Fri, 27 Oct 2023 15:13:35 GMT

@LizB

A few have had the same.

Waiting 24 hours sometimes helps, otherwise, you need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Problems with promo code for Galaxy Buds2 Pro

Chris1231 — Fri, 27 Oct 2023 16:27:09 GMT

Same here...

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Fri, 03 Nov 2023 21:32:27 GMT

@LizB

@Chris1231

Have your issues with this code been resolved or are they ongoing ?

Since you posted, there have been several further reports on this forum of folks having similar problems.

Re: Problems with promo code for Galaxy Buds2 Pro

Greggers — Fri, 01 Dec 2023 10:48:30 GMT

Same thing for me today. I ordered my phone on 10th oct, waited 30 days for the code but didn't arrive, so i've chased it twice with customer services. Finally got the code today so went straight to the website on my phone and tried to checkout but the payment prompt wouldn't load on the webpage, so it tried it on pc and same thing. Eventually got an error saying that the code had expired!!!

Re: Problems with promo code for Galaxy Buds2 Pro

Steve9800 — Fri, 01 Dec 2023 14:39:39 GMT

I just got my code after 30 days and like everyone else it's not valid!

Re: Problems with promo code for Galaxy Buds2 Pro

MI5 — Fri, 01 Dec 2023 14:42:13 GMT

@Steve9800

Guide here

Re: Problems with promo code for Galaxy Buds2 Pro

Steve9800 — Fri, 01 Dec 2023 15:20:02 GMT

Doesn't work, and my code is valid until 01/02/2024

Re: Problems with promo code for Galaxy Buds2 Pro

MI5 — Fri, 01 Dec 2023 15:25:08 GMT

Then you need to contact O2 as stated in the guide.

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Sat, 16 Dec 2023 18:12:25 GMT

@LizB @Chris1231 @Greggers @Steve9800

Just wondered if the four of you had made any progress in getting your Galaxy Buds2 Pro as yet ?

Re: Problems with promo code for Galaxy Buds2 Pro

Allan68 — Sat, 16 Dec 2023 18:35:13 GMT

Just tried my code that I received today to get galaxy buds2 pro but as you all have said doesn't work, 02 really need to get this issue sorted.

Allan C

Re: Problems with promo code for Galaxy Buds2 Pro

Steve9800 — Sat, 16 Dec 2023 20:07:39 GMT

Yes, they sent me a text about the deal again yesterday and it worked this time, received them today, I think it was the same code so maybe it will work now?

Re: Problems with promo code for Galaxy Buds2 Pro

Steve9800 — Sat, 16 Dec 2023 20:12:33 GMT

Really? What does it say when you try? Mine worked this time, took me a few tries before I got it right as I wasn't sure if the o was a zero or O, it was an O

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Sat, 16 Dec 2023 20:49:56 GMT

@Steve9800

That's excellent news for you, a nice early Christmas present from O2 ! 😀

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Sat, 16 Dec 2023 20:51:12 GMT

@Steve9800 wrote:
Really? What does it say when you try? Mine worked this time, took me a few tries before I got it right as I wasn't sure if the o was a zero or O, it was an O

@Steve9800

If you are addressing @Allan68, you need to tag him thus. 👍

Re: Problems with promo code for Galaxy Buds2 Pro

Greggers — Sat, 16 Dec 2023 21:53:50 GMT

Got mine sorted last week. Sent a message via the o2 Facebook page and got responses through fb messenger. They gave me a link to their shop and the code worked, so not expired after all. Made me wonder if it was because I didn't use the link to the shop in the original text message instead of browsing to the shop manually. Who knows, but I've got my buds now .

Re: Problems with promo code for Galaxy Buds2 Pro

Oxonian — Sun, 17 Dec 2023 12:12:27 GMT

@Greggers

Glad you are sorted, a nice Christmas present. 👍

Maybe there's a hint for @Allan68 in what you have written ? ❓