topic Re: Online Chat in My O2

Online Chat

Annoyedagain — Tue, 27 Nov 2018 11:36:17 GMT

What has happened to the online chat, i don't want to waste my time in call queue or go in to a shop to find out simple questions that used to take 2 mins on the online chat.

O2 offer online help but when you search for the answer there is no answer available.

Re: Online Chat

Anonymous — Tue, 27 Nov 2018 11:40:17 GMT

@Annoyedagain Try a different browser or delete your cache. You can also do chat through the myo2 app

Re: Online Chat

MI5 — Tue, 27 Nov 2018 11:41:31 GMT

Try asking us @Annoyedagain ?

Re: Online Chat

Cleoriff — Tue, 27 Nov 2018 12:09:20 GMT

@Annoyedagain

Online chat is having issues connecting for some people. It happened last week and was supposed to be fixed...

However, as suggested above, we may be able to help ...unless it's a specific account issue?

Re: Online Chat

holly8 — Tue, 27 Nov 2018 16:16:53 GMT

can never get online chat , need help with 02 wifi as keepngetting told ive used all my data, help

Re: Online Chat

MI5 — Tue, 27 Nov 2018 17:05:50 GMT

@holly8

Help with O2 WiFi here https://www.o2.co.uk/connectivity/free-wifi

You can also look at increasing your data allowance maybe?

Re: Online Chat

Anonymous — Tue, 27 Nov 2018 17:19:07 GMT

Are you on a small data tariff or are their particular apps eating your data

Re: Online Chat

JakesPlace — Sat, 15 Dec 2018 17:44:42 GMT

Did you 'sort out' your online chat?
I have bee trying to use it for the last 3 months, via a desktop!!! Cleared cache / history.
The problem is with 02 website - it is terrible!

Re: Online Chat

Cleoriff — Sat, 15 Dec 2018 17:47:10 GMT

@JakesPlace

Have you tried a different browser?

Re: Online Chat

JakesPlace — Mon, 17 Dec 2018 17:18:35 GMT

Yes, have tried Mozilla Firefox / Microsoft Edge - still not able to contact 02!

Re: Online Chat

Cleoriff — Mon, 17 Dec 2018 17:51:06 GMT

@JakesPlace wrote:
Yes, have tried Mozilla Firefox / Microsoft Edge - still not able to contact 02!

Lots of people are having problems with live chat @JakesPlace

You could also try Chrome or Internet Explorer.

If all those fail you could also call on 202 (contract) or 4445 PAYG

Re: Online Chat

JakesPlace — Wed, 02 Jan 2019 15:43:49 GMT

Thanks you for your responce, I have tried most internet ... all have the same problem.

Online chat not available at this time!! Web page is a list rather than a readable page of information/pictures.

I have previously tried the 202 number .... was passed around several people, telling them the same issue I was having, back to the original person = issue not resolved. So to save my voice / time, Online chat seems the best option .... WHEN it works.

02 need to get this sorted, the internet provided that is used should not cause the user any problems!!

Re: Online Chat

Teo — Tue, 26 May 2020 17:37:38 GMT

you have to wait a lot on the phone.!!!