topic Re: Sim Deactivation in My O2

Sim Deactivation

BethanJ — Tue, 05 Dec 2023 10:12:17 GMT

I have not used my sim in approximately 6 months. I entered my sim back into my phone and it doesn't seem to be working. I checked my bank account and the monthly payments have stopped coming out. I still need the sim to be active as I need to keep the mobile number. Please can you help?

Re: Sim Deactivation

Enlli — Tue, 05 Dec 2023 10:17:49 GMT

Is this PAYG with a monthly bundle payment.

If so it still needs to make a chargable call once every 6 months to stay active

Call 4445 if so.

Re: Sim Deactivation

MI5 — Tue, 05 Dec 2023 11:02:00 GMT

@BethanJ

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks