https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173882#M2357 I took out a new SIM-only monthly contract a couple of days ago - 10gb of data per month plus a 5gb monthly Bolt On that I got as part of a special offer. It all went through and showed up correctly on the My O2 app at first. Yesterday I phoned up O2 customer service to get them to transfer my phone number from my old O2 account which was in my dad’s name to the new SIM card. They said this would take up to 24 hours. This morning, my new SIM card started using my old number as I wanted it to, but the 5gb Bolt On disappeared from my monthly data allowance on the My O2 app. It shows up in the Bolt Ons section of the app but isn’t shown on the actual monthly allowance. Do I just need to wait a few hours? Tue, 27 Nov 2018 11:08:13 GMT Tristan13 2018-11-27T11:08:13Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173882#M2357 I took out a new SIM-only monthly contract a couple of days ago - 10gb of data per month plus a 5gb monthly Bolt On that I got as part of a special offer. It all went through and showed up correctly on the My O2 app at first. Yesterday I phoned up O2 customer service to get them to transfer my phone number from my old O2 account which was in my dad’s name to the new SIM card. They said this would take up to 24 hours. This morning, my new SIM card started using my old number as I wanted it to, but the 5gb Bolt On disappeared from my monthly data allowance on the My O2 app. It shows up in the Bolt Ons section of the app but isn’t shown on the actual monthly allowance. Do I just need to wait a few hours? Tue, 27 Nov 2018 11:08:13 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173882#M2357 Tristan13 2018-11-27T11:08:13Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173885#M2358 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3368800">@Tristan13</a></P><P>It could just be a matter of waiting for it to catch up, however if this was me I would be on the phone to customer services and ask them for reassurance that all is as it should be <A href="https://www.o2.co.uk/contactus" target="_self">https://www.o2.co.uk/contactus</A></P><P>Welcome to the forum by the way..<img id="welcome" class="emoticon emoticon-welcome" src="https://community.o2.co.uk/html/@E6489BD1F37E506C677100D1768EB01D/images/smilies/welcome.gif" alt="Welcome" title="Welcome" /></P> Tue, 27 Nov 2018 11:15:28 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173885#M2358 Cleoriff 2018-11-27T11:15:28Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173889#M2359 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/132456">@Cleoriff</a><BR /><BR />Thanks for the suggestion, I’ll give it a try. Thanks for the welcome as well! Tue, 27 Nov 2018 11:30:58 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173889#M2359 Tristan13 2018-11-27T11:30:58Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173896#M2361 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/132456">@Cleoriff</a><BR /><BR />I just spoke to them and they said even if it’s not showing correctly they can see the I have the full 15gb allowance, so all good. Thanks for the help! Tue, 27 Nov 2018 11:38:15 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173896#M2361 Tristan13 2018-11-27T11:38:15Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173902#M2364 <P>Good to hear <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3368800">@Tristan13</a> <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Tue, 27 Nov 2018 12:02:20 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1173902#M2364 Cleoriff 2018-11-27T12:02:20Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1174198#M2369 <P>Just be aware that you might get a text warning you are nearly out of data when you actually have plenty left.<BR />o2's systems seem to forget about additional allowances that are added as part of a sale/bonus...</P> <P>&nbsp;</P> <P>Best thing to do would be to make sure your phone is set up to correctly record your usage and/or get an app that does the same so that you can be confident about your balance.</P> Wed, 28 Nov 2018 12:11:51 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1174198#M2369 gmarkj 2018-11-28T12:11:51Z https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1174248#M2370 <P>Yes the text system only looks at your standard tariff rather than any bolt on.</P> Wed, 28 Nov 2018 13:27:14 GMT https://community.o2.co.uk/t5/My-O2/Data-Bolt-On-has-disappeared/m-p/1174248#M2370 jonsie 2018-11-28T13:27:14Z