topic Re: Disney+ to be refunded in My O2

Disney+ to be refunded

rkjn — Thu, 30 Nov 2023 19:47:00 GMT

Hello,

I have had three months free Disney+ and have just cancelled it so it doesn't renew after the free period.

On my latest bill (for 23 Nov 23 to 22 Dec 23) there is a £7.99 charge for Disney+. When will this be refunded?

Many thanks

Rachel

Re: Disney+ to be refunded

jonsie — Thu, 30 Nov 2023 19:58:42 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Disney+ to be refunded

MI5 — Thu, 30 Nov 2023 19:59:04 GMT

@rkjn

You'll need to ask O2.

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Disney+ to be refunded

madasaf1sh — Thu, 30 Nov 2023 20:06:33 GMT

@rkjn

If you have just cancelled it, then it wont be refunded, as you needed to cancel the plan before the 23rd November to avoid charges, these are the rules set by Disney Plus, and this is how all subscription services like Netflix work and you can use the services till the 22nd December...