topic Re: My o2 not working in My O2

My o2 not working

Missantionette — Tue, 28 Nov 2023 22:25:53 GMT

Why is my o2 not working never had issue with it before I have been with o2 over 4 years

Re: My o2 not working

MI5 — Tue, 28 Nov 2023 22:32:58 GMT

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

Re: My o2 not working

JoeFathers — Tue, 28 Nov 2023 22:34:36 GMT

I've called o2 about this and after 90 minutes on hold they were less than helpful. Nothing they can do apparently

Re: My o2 not working

MI5 — Tue, 28 Nov 2023 22:42:28 GMT

Standard these days,

Keep trying until you get someone who knows what they are doing.

Re: My o2 not working

Missantionette — Tue, 28 Nov 2023 23:11:01 GMT

I have tried all this but nothing working I tried my o2 website instead of app got nothing called they just hung up on me 2 time after I got throught kept saying can't hear you when used partners phone

Re: My o2 not working

MI5 — Wed, 29 Nov 2023 07:59:12 GMT

Suggest you message on social media then @Missantionette

Re: My o2 not working

Enlli — Wed, 29 Nov 2023 08:24:27 GMT

@Missantionette @Seems there are lots of problems as people are moved onto the new customer management and billing system

Re: My o2 not working

Missantionette — Sat, 02 Dec 2023 18:23:49 GMT

How do I get see my bill n pay for it like I used to use the app to do so

Re: My o2 not working

Enlli — Sat, 02 Dec 2023 18:34:39 GMT

@Missantionette I've been on the new system for some time. I can only view and download my bill from the Web

https://mymobile2.o2.co.uk

Tend to use the Web now as it does more than the app

Re: My o2 not working

JoeFathers — Sat, 02 Dec 2023 19:22:57 GMT

Who has the time to keep on calling int he hope that they get through to someone who might actually be able to help? It's been over 2 weeks now and it's still not working. O2 clearly don't have a clue what they are doing.

Re: My o2 not working

pgn — Sat, 02 Dec 2023 22:39:13 GMT

@JoeFathers wrote:
Who has the time to keep on calling int he hope that they get through to someone who might actually be able to help? It's been over 2 weeks now and it's still not working. O2 clearly don't have a clue what they are doing.

Have you tried the O2 social media team? They do get back to you, eventually and with some prodding - and they are UK based, some of them post updates on the Forum, now and then. Link below has O2's Twitter/X, Facebook and Instagram details. Good luck, @JoeFathers.

Re: My o2 not working

Oxonian — Sat, 16 Dec 2023 18:18:43 GMT

@Missantionette

@JoeFathers

I just wondered if either of you had solved your MyO2 access issues as yet ?