topic Cannot view my bills on 'my O2' website in My O2

Cannot view my bills on 'my O2' website

MatoHosto — Tue, 28 Nov 2023 09:12:44 GMT

Since this Monday morning, I cannot view my bills on the website. I need to get to the PDF version but latest or older bills do not display. When I try to access the section I get an error saying

"You can't access this page right now.

Please choose another account or mobile number to open this page."

Clearing history did not help and I experience the same whether I go via Mozilla, Edge or even through Safari on my phone - it's all the same therefore likely not a browser specific issue.

Re: Cannot view my bills on 'my O2' website

MI5 — Tue, 28 Nov 2023 09:15:18 GMT

@MatoHosto

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Re: Cannot view my bills on 'my O2' website

jonsie — Tue, 28 Nov 2023 09:31:06 GMT

A lot of customers reporting problems with My O2 just now

Another system giving issues since the change to billing 360

Re: Cannot view my bills on 'my O2' website

MatoHosto — Tue, 28 Nov 2023 09:53:59 GMT

Thanks @MI5 - I did yesterday and was advised to give it some time but since the support person hasn't heard about this issue, I wonder whether it would simply fix itself up in time. I will give it today and if nothing changes, I will try to call again.

Re: Cannot view my bills on 'my O2' website

MI5 — Tue, 28 Nov 2023 09:55:56 GMT

@MatoHosto

There is a known system issue that is being looked at by O2 so maybe it will be corrected in a few days time.

Re: Cannot view my bills on 'my O2' website

MatoHosto — Tue, 28 Nov 2023 09:56:35 GMT

I see. Then perhaps I shall give them some time to fix it.

Re: Cannot view my bills on 'my O2' website

Davej1710 — Thu, 30 Nov 2023 13:16:23 GMT

Same error here. Not had this one before.

Constantly have had issues over a decade with o2 and logging in to generate bill PDF's.

Never-ending incompetence from the system development team. Even set up a new account and still have issues with that one too.

"Customer support" haven't a clue and tell me to wait every time for it to be fixed and weeks, months, even years later I get the same repeated issues each month, then magically just works, then breaks again. Get told to clear cache, cookies, re-start, whatever they have on their script sheet, but its obvious while they're doing it they didn't have a clue. That's never worked, its always issues with their systems, not ours and they know it.

Annoying and a big time waster.

Re: Cannot view my bills on 'my O2' website

MatoHosto — Fri, 01 Dec 2023 00:02:17 GMT

I’ve never had this problem before either - here’s me hoping this will not start a chain of issues where I end up similarly frustrated. 🤞

BTW, it’s still not working.

Re: Cannot view my bills on 'my O2' website

Oxonian — Fri, 01 Dec 2023 16:59:08 GMT

@MatoHosto

@Davej1710

Hopefully O2 will, by now, be aware of this problem and working on it.

I suggest that you try again on part-way through Monday.

Please let us know how you get on.

Re: Cannot view my bills on 'my O2' website

pgn — Fri, 01 Dec 2023 23:45:37 GMT

Hope is not really a strategy - and although you can ask for O2 (via Web chat or Social Media) about it, it can still be a few days before you get the bills via e-mail, @MatoHosto and @Davej1710 - and moving to 360 at the back end makes it even harder to get at bills issued before you migrated...

Re: Cannot view my bills on 'my O2' website

JW9 — Sun, 04 Aug 2024 16:03:28 GMT

This is still going on in August 2024. What a dreadful website.

Re: Cannot view my bills on 'my O2' website

pgn — Sun, 04 Aug 2024 16:11:45 GMT

@JW9 wrote:
This is still going on in August 2024. What a dreadful website.

Typically only for bills from before the 360 migration, and only via MyO2 web version https://accounts.o2.co.uk/signin - the App is no good for accessing bills beyond the most recent one, @JW9

Good luck!