topic Fraud Scam in My O2

Fraud Scam

Anonymous — Fri, 27 Oct 2023 21:42:32 GMT

Hi can anyone help. I reported a scam thru email provided on my o2 account given regarding fraud. I even spoke to customer service on phone before to check my account was safe. I was told my account not been affected and all ok. So i contacted fraud over email just to be sure. I received a email from a scammer regarding my information that I asked for. How did they know this when went through correct procedure. Im so upset as my account and emails now affected. Dont know who i can now trust as getting scammed with whatever i do

Re: Fraud Scam

MI5 — Fri, 27 Oct 2023 22:00:55 GMT

@Anonymous

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

Re: Fraud Scam

Anonymous — Fri, 27 Oct 2023 22:20:30 GMT

I did all this start of wk when received suspicious phone call. Called o2 straight after phone call as knew it was a scam. Was told account all ok. Reported thru advice on o2 website regarding fraud as well. Blocked number as well. Scammer end of wk knew somehow i sent email to fraud team. I received email asking for my Id but I knew was scam as my phone numbers was different. I did not click on any links. How they able to still continued to hack me I dont understand. O2 said i was ok and then reported as per help page. Thats why contacting ombudsman regarding this. I did everything was told from O2 and was even told my account not been affected. But obviously it has as they knew i sent email to fraud team. So why will i report again thru o2 as they have access to my account when done everything to protect myself as per o2 guidance

Re: Fraud Scam

MI5 — Fri, 27 Oct 2023 22:33:19 GMT

O2 scammers investigated by BBC - O2 Community

Re: Fraud Scam

Anonymous — Sat, 28 Oct 2023 02:36:48 GMT

Can i ask why your reply states u have no affiliation with o2 or other companies. Yet you have all information and links for us to use? Checked accounts from years ago and you was active then. So i dont understand?

Re: Fraud Scam

Anonymous — Sat, 28 Oct 2023 02:37:36 GMT

Your with o2? Why u saying your not?

Re: Fraud Scam

pgn — Sat, 28 Oct 2023 07:24:35 GMT

All members of this O2 Forum are customers or former customers of O2, @Anonymous - if you read the article linked above, which is very detailed, you will understand how persistent these scammers are. All the info to call O2 or contact O2 are here: https://www.o2.co.uk/contactus and also in the link just below. Good luck!

Re: Fraud Scam

MI5 — Sat, 28 Oct 2023 10:17:36 GMT

Easy to see how some get scammed!

I will not be replying to your PM either.

Re: Fraud Scam

Enlli — Sat, 28 Oct 2023 10:24:49 GMT

@MI5 Agreed

Re: Fraud Scam

jonsie — Sat, 28 Oct 2023 11:40:23 GMT

Some people are beyond advice...

Re: Fraud Scam

Anonymous — Mon, 30 Oct 2023 23:36:02 GMT

Lol really i have done everything asked when spoke to O2.

Re: Fraud Scam

Anonymous — Mon, 30 Oct 2023 23:43:55 GMT

Amazing how you can all say that. Amount of posts you have all done why you so evolved?? Just adds to my information collected for taking further. So thank you!

Re: Fraud Scam

pgn — Tue, 31 Oct 2023 06:12:37 GMT

Re: Fraud Scam

MI5 — Tue, 31 Oct 2023 13:17:39 GMT

@Anonymous wrote:
Amazing how you can all say that. Amount of posts you have all done why you so evolved?? Just adds to my information collected for taking further. So thank you!

Can't wait to see where "further" you think you can take this or what you think you can gain from it.

Bye 🙄

Re: Fraud Scam

Oxonian — Tue, 31 Oct 2023 20:24:50 GMT

@Anonymous

The clue is in the name - "O2 Community".

Nobody on here works for O2 - everyone is a customer, albeit some are very knowledgeable customers.

Your original problem, the reason why you posted, has now got lost in the "noise". Did you follow the advice given to you by @MI5 on Friday and do you require any more help ?

Re: Fraud Scam

jonsie — Tue, 31 Oct 2023 20:42:53 GMT

@Anonymous means the OP has now left the community and deleted his/her account but comments are valid for future members to read

Re: Fraud Scam

Oxonian — Tue, 31 Oct 2023 21:07:55 GMT

Thanks @jonsie, never knew that !