topic Re: How can I view previous months data usage? in My O2

How can I view previous months data usage?

Jamesss — Tue, 26 May 2020 17:44:14 GMT

How do I view previous months data usage? I can only see my current usage & historical bills but nothing about my actual data usage. I've seen an old post from 2017 giving instructions how to find historical usage but those instructions seem to be out of date.

Re: How can I view previous months data usage?

MI5 — Tue, 26 May 2020 17:47:10 GMT

@Jamesss

Click on your tariff details in your MyO2 and it will show you the last 3 months.

If you want more, you'll need to call

Re: How can I view previous months data usage?

TCE — Sun, 15 Oct 2023 12:36:14 GMT

I think that this is no longer possible. I could do it until last month, but I just looked it up and the information is no longer there.

Re: How can I view previous months data usage?

Enlli — Sun, 15 Oct 2023 12:46:22 GMT

Using the My O2 App, click on the data circle

On the page that opens scroll down and click Data Previous Usage

A page will open showing a bar chart of the last 6 months usage

Re: How can I view previous months data usage?

pgn — Sun, 15 Oct 2023 12:46:42 GMT

@TCE wrote:
I think that this is no longer possible. I could do it until last month, but I just looked it up and the information is no longer there.

That may be the result of you having been moved from the Legacy billing system onto the new O2 System 360 billing system, @TCE - the guides here have not been updated yet to reflect that, as O2 has not released what features are available in the new 360 version of MyO2 vs the original - reach out to O2 on Social Media at the URL below to find our for sure.

As a clue, the New 360-version of MyO2 on mobile looks like:

Re: How can I view previous months data usage?

Cleoriff — Sun, 15 Oct 2023 12:46:50 GMT

@TCE

You have probably moved to the 360 billing system. Unfortunately although it's new, there are a few things missing.

Re: How can I view previous months data usage?

Enlli — Sun, 15 Oct 2023 13:01:09 GMT

@Cleoriff It's not missing from the latest MY O2 App

I've posted instructions a above but here they are for ref

Using the My O2 App, click on the data circle

On the page that opens scroll down and click Data Previous Usage

A page will open showing a bar chart of the last 6 months usage

BTW, Bill downloads are also available

Re: How can I view previous months data usage?

Cleoriff — Sun, 15 Oct 2023 13:07:37 GMT

@Enlli wrote:
@Cleoriff It's not missing from the latest MY O2 App
I've posted instructions a above but here they are for ref
Using the My O2 App, click on the data circle
On the page that opens scroll down and click Data Previous Usage
A page will open showing a bar chart of the last 6 months usage

BTW, Bill downloads are also available

Great news @Enlli. Thanks for the information. 😉

PS. How do you get to bill downloads?

Re: How can I view previous months data usage?

Enlli — Sun, 15 Oct 2023 13:29:02 GMT

Select A Circle (which does not matter)

Choose previous Usage

Scoll to the Bill Section and choose View Airtime bill

From the page that opens you can view and download the latest bill or select Billing History to view and download others.

Re: How can I view previous months data usage?

Cleoriff — Sun, 15 Oct 2023 18:20:35 GMT

@Enlli wrote:
Select A Circle (which does not matter)
Choose previous Usage
Scoll to the Bill Section and choose View Airtime bill
From the page that opens you can view and download the latest bill or select Billing History to view and download others.

Thanks again @Enlli 😉

Re: How can I view previous months data usage?

Jodie-YR — Tue, 12 Dec 2023 07:37:43 GMT

Hi Enlli,

I’ve tried your suggestion above but seem to get caught in a loop and the previous data option just takes me back to the same page with the current months data circle.

I have also tried to view this in my bill download but that only displays calls and texts, not data usage. Assuming because I haven’t used more than my allowance and required a bolt on.
many suggestions please? I've tried both in the app and my browser.
last port of call will be the old fashioned “log in on a desktop” 😂

Re: How can I view previous months data usage?

Enlli — Tue, 12 Dec 2023 08:56:27 GMT

@Jodie-YR

Things seem to be moving with this 360 business.

This morning I again

Tapped the Data Circle

Scrolled down to Previous Usage

Selected that, and near the bottom of the page was my usage graph.

I guess it depends on the state of play in moving accounts

Re: How can I view previous months data usage?

Cleoriff — Tue, 12 Dec 2023 09:20:46 GMT

@Jodie-YR wrote:
Hi Enlli,

last port of call will be the old fashioned “log in on a desktop” 😂

@Jodie-YR

Oi!! Log in on deskstop' is always my FIRST port of call 😂

(It's my age you see Lol xx)

Re: How can I view previous months data usage?

Enlli — Tue, 12 Dec 2023 09:29:33 GMT

Actually, on 360 you can do more from the Web, the app is a bit cut down.

And what's wrong making an homescreen shortcut, just as quick as opening the app.