topic Re: Open discount in My O2

Open discount

Rayray-85 — Sun, 17 Sep 2023 12:59:23 GMT

I applied for my open discount over a week ago and it's still stuck in the validation process. Spoke to o2 support on the phone and not very helpful at all and quite frankly rude. I was told to send a picture of a blue light card and a National insurance number instead of a wage slip. The guy on the phone said I must send a wage slip but nowhere does it give the option to reapply or amend. Can someone help, please

Re: Open discount

Cleoriff — Sun, 17 Sep 2023 13:04:37 GMT

@Rayray-85

I would ring again and get a different advisor.

Give O2 a call on 202 or 0344 809 202 (Contract)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

Re: Open discount

Oxonian — Sun, 17 Sep 2023 15:17:51 GMT

@Rayray-85

I don't know whether @Cleoriff or any other the other experienced experts will have a view, but I would be very cautious about sending an image of your blue light card and your NINO. If you work for the emergency services, does your department have a policy on supplying copies of your blue light card ?

If you have already supplied a payslip, I would personally be uncomfortable about sending your blue light card and NINO too.