topic Re: I cannot access my latest bill in My O2

I cannot access my latest bill

JoGirl — Tue, 05 Sep 2023 11:16:11 GMT

I cannot see any of my bills. There is no option in My O2. Was all quite easy a few weeks ago.

I still have an account number so I should be able to see my bills.

I have just transferred my mobile to another provider but that should not stop me seeing my latest bill.

The only option I seem to have is Services which just has O2 WiFi options.

Re: I cannot access my latest bill

jonsie — Tue, 05 Sep 2023 11:22:37 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: I cannot access my latest bill

MI5 — Tue, 05 Sep 2023 11:24:57 GMT

@JoGirl

O2 shut down your MyO2 as soon as you port out your number.

The only way to get your final bill details is via payment management.

Leave your direct debit in place until the final bill is taken or that will give you more issues.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm