topic Re: My O2 Upgrade issue in My O2

My O2 Upgrade issue

Dara355 — Mon, 04 Sep 2023 09:19:52 GMT

Hi,

I am trying to upgrade my SIM only plan through the my O2 app (I have done this several times before with no issues) but when I select upgrade I keep getting an error message that the page can't be found, and the same thing is also happening when my husband tries it on his phone too. Is anyone else having this problem?

Thanks

Re: My O2 Upgrade issue

jonsie — Mon, 04 Sep 2023 09:53:53 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

If you upgrading to another sim only then

Use USwitch

Sim Only Deals: Compare our best in September 2023 - Uswitch

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+

Re: My O2 Upgrade issue

Mimosa — Mon, 04 Sep 2023 09:54:45 GMT

Yes, I’m having the same problem!

Re: My O2 Upgrade issue

not_valued — Mon, 04 Sep 2023 10:20:50 GMT

Me to. Website and app are useless, either nothing happens when I click on a link or it takes me to a non existent page with a 500 error.

My wife tried to upgrade her phone a few months ago and couldn't due to website issues (checkout would not complete), and now I can't even access the upgrade page.

Re: My O2 Upgrade issue

PeteTheDragon — Mon, 04 Sep 2023 23:42:27 GMT

I am trying to add a new phone and getting the same 500 error. No one seems bothered about fixing it