topic Re: Return of phone within 14 days in My O2

Return of phone within 14 days

pgm67 — Mon, 04 Sep 2023 17:17:02 GMT

Hi. This seems to be a common problem with 02 & returns , I have cancelled my contract within the 14 days cooling off . Returned via the 02 Jiffy bag sent out by sales lady over the phone and just said write on front of bag my order number which I did ….. Tracked 48 hrs to Norwich Vulcan way Returns Depot which I have as officially received via Royal Tracking Bar code… This was received early on the 1st September, yet the account is still showing as live & went on chat and was told I still have to then ring up to cancel this again??? I’m sorry but this is just stupid

Re: Return of phone within 14 days

MI5 — Mon, 04 Sep 2023 17:34:49 GMT

@pgm67

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Return of phone within 14 days

pgm67 — Mon, 04 Sep 2023 17:47:11 GMT

Thank you M15 . So where do I Discuss with other like minded 02 customers who have been in this situation Thank you

Re: Return of phone within 14 days

MI5 — Mon, 04 Sep 2023 17:59:08 GMT

In the discussion and feedback forum @pgm67 but if looking for answers, only O2 can provide them.