https://community.o2.co.uk/t5/My-O2/Unrequested-service-modifications/m-p/1647651#M21682 <P>I have had a text about a service modification that I did not request and I have no idea what it is or how much it costs.</P> Mon, 04 Sep 2023 13:42:18 GMT Me19 2023-09-04T13:42:18Z https://community.o2.co.uk/t5/My-O2/Unrequested-service-modifications/m-p/1647651#M21682 <P>I have had a text about a service modification that I did not request and I have no idea what it is or how much it costs.</P> Mon, 04 Sep 2023 13:42:18 GMT https://community.o2.co.uk/t5/My-O2/Unrequested-service-modifications/m-p/1647651#M21682 Me19 2023-09-04T13:42:18Z https://community.o2.co.uk/t5/My-O2/Unrequested-service-modifications/m-p/1647652#M21683 <P>It could be a result of O2 moving you from the older to the new 360 backend billing system,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/383282">@Me19</a>&nbsp;- or if you have come from Virgin Media, a result of O2 balancing up your previous tariff with their equivalent. Any questions on accounts can be directed to O2 on 202 or via Twitter or Facebook or Instagram - the link just below has the access to these Support paths,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/383282">@Me19</a>&nbsp;- good luck!</P> Mon, 04 Sep 2023 13:44:59 GMT https://community.o2.co.uk/t5/My-O2/Unrequested-service-modifications/m-p/1647652#M21683 pgn 2023-09-04T13:44:59Z