topic Re: 02 App login not working in My O2

02 App login not working

Vic8700 — Thu, 01 Nov 2018 11:45:41 GMT

The 02 app no longer allows me to log in. I have tried reinstalling it.

When entering my details it states ‘something went wrong. Please try later’

It is getting very frustrating. Anyone else having issues?

Re: 02 App login not working

MI5 — Thu, 01 Nov 2018 11:51:12 GMT

We've had a few people with the same problem.
Give customer services a call to look into it for you. http://www.o2.co.uk/contactus

Re: 02 App login not working

Cleoriff — Thu, 01 Nov 2018 11:52:22 GMT

Hi @Vic8700

Yes quite a few people. Some found it was due to the time of night when it was down for maintenance...others need to ring CS and ask them to reset their account https://www.o2.co.uk/contactus

Re: 02 App login not working

Vic8700 — Thu, 01 Nov 2018 11:53:11 GMT

Many thanks. Will contact customer services.

Re: 02 App login not working

b4u2 — Thu, 01 Nov 2018 14:20:25 GMT

are you abroad?
because i have been having issues for a long time
server error 500

Re: 02 App login not working

dgilbert2 — Thu, 01 Nov 2018 20:18:01 GMT

There does seem to be a steady stream of My O2 app problems these days. Hopefully O2 will get the various errors fixed soon with all the feedback in this community.

Re: 02 App login not working

jonsie — Fri, 02 Nov 2018 02:08:49 GMT

As ever, there seems to be no end of system issues these days.

Re: 02 App login not working

CustardCreams — Tue, 07 Dec 2021 17:17:18 GMT

i try so many times to log into the 02 app - i've changed my password a few times - works on the desktop site but not the app