topic Re: Virtual Assistant in My O2

Virtual Assistant

MikePe — Tue, 29 Aug 2023 13:51:39 GMT

How do you contact the virtual assistant? the system seems very opaque

Contact

MikePe — Tue, 29 Aug 2023 13:57:17 GMT

Why does O2 make life difficult for people to contact them. I can't find a virtual assistant, there is no email and I don't want to spend hours waiting on the phone.

Re: Contact

Bambino — Tue, 29 Aug 2023 14:00:09 GMT

@MikePe You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Please do not post the same query in two different threads. It only causes confusion, and won't change the answers you get.

Re: Virtual Assistant

MI5 — Tue, 29 Aug 2023 14:05:39 GMT

@MikePe

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Virtual Assistant

Jaybeeetoo — Tue, 29 Aug 2023 14:06:30 GMT

In the app go to Support then at the bottom click on Start a conversation. You get to chat to a human (eventually).