Old contract.

Ashleigh5 — Sun, 27 Aug 2023 11:41:39 GMT

Hello,

I have recently discovered apon checking my finances that I have been paying insurance with Carphone warehouse for a phone I no longer possess.

I upgraded my phone in August 2021. The only way they will refund me my money is if I provide evidence, I sent them my existing contract that I upgraded to however this is not sufficient enough for them.

I have contacted O2 customer support and keep getting hung up on or the line looses connection and goes dead.

How do I retrieve my old contract and date this was ended.

Thankyou.

Re: Old contract.

madasaf1sh — Sun, 27 Aug 2023 11:57:21 GMT

@Ashleigh5

You will have to raise a SAR to get the information https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

Bare in mind it will take 40 days to get the information..

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Old contract.

Re: Old contract.