topic Re: Order in My O2

Order

Slg1 — Thu, 03 Aug 2023 05:08:09 GMT

I've just had a text saying my order's gone through but I haven't ordered anything. When I look at the order it just says VAS change £36.97 a month. Am I a victim of fraud?

Re: Order

buzz1804 — Thu, 03 Aug 2023 06:01:01 GMT

Just had the same .... its all from official O2 sources - I think VAS means "Value added service" - didn't know I had any.

Re: Order

Cleoriff — Thu, 03 Aug 2023 06:12:09 GMT

@Slg1 @buzz1804

It does mean Value Added Services https://community.o2.co.uk/t5/Pay-Monthly/quot-Value-added-service-quot/td-p/778905

Value added services (VAS)in mobiles means those services that are offered by telecom service providers to customers beyond the core services like SMS, voice and data.

Re: Order

Slg1 — Thu, 03 Aug 2023 06:20:24 GMT

I've not requested that though so doesn't make sense. The order was placed at 3am when I was asleep. I've contacted o2 so waiting for them to get back to me. Thanks for replying though

Re: Order

Cleoriff — Thu, 03 Aug 2023 06:26:49 GMT

@Slg1You are the 4th person this has happened to this morning. (You may be moving to the new billing system).

O2 WON'T ring you back so call sales on on 0800 081 0255 OR message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Also Payment management on -0800 902 0217

Re: Order

buzz1804 — Thu, 03 Aug 2023 07:15:19 GMT

Just had an email saying order completed "Overage Allowance Charges for Call, SMS, MMS, International Text, Voicemail" added.

Re: Order

Big_G — Thu, 03 Aug 2023 07:36:11 GMT

I’ve had the same just after 1am this morning. Can’t get through on the phone!

Re: Order

sloan86 — Thu, 03 Aug 2023 07:37:55 GMT

I've just got notification of same this morning via o2 text message, I havent ordered anything, have I anything to worry about?

Re: Order

Cleoriff — Thu, 03 Aug 2023 07:54:39 GMT

I have tagged our managers @Martin-O2 and @Breanna for an explanation about these order texts. Normal orders start with MS and these are stating NC.

Re: Order

asdgf — Thu, 03 Aug 2023 08:12:29 GMT

I have had the same thing come through, forwarded it to the phishing email list but starting to think this is a standard genuine upgrade on the O2 side with catastrophically bad customer communications given it's creating panic and there are already a LOT of scam attempts on O2 accounts at the moment. Very poor planning on their part if this is all genuine.

Re: Order

WASTEDTIME — Thu, 03 Aug 2023 08:18:10 GMT

YEP add another one to the list. Communication is not O2 strong point obviously

Re: Order

lindsay3180 — Thu, 03 Aug 2023 08:22:14 GMT

I'm exactly the same and can't get through on the chat or by telephone. I suspects lots of customers received this message and are now trying to get through to them. Bit worrying to get a message at 0130 saying thank you for your order and then another saying order completed!

Re: Order

lindsay3180 — Thu, 03 Aug 2023 08:24:44 GMT

Totally agree

Re: Order

Martin59 — Thu, 03 Aug 2023 08:25:13 GMT

Have received both messages myself also. Impossible to get through to O2 to check out what its means. Their on hold music is also obviously chosen to encourage callers to hang up! Pretty sure its just something they're playing at internally, but would like an explanation to put my mind at rest!

Re: Order

Quicck — Thu, 03 Aug 2023 08:56:02 GMT

Exactly the same problem as everyone else and not being able to contact them at all.

Re: Order

Wills — Thu, 03 Aug 2023 09:18:16 GMT

Me too - at 0632 this morning. Got a subsequent text 2 hours later saying "Just confirming we've now added your Overage Allowance Charges for Call, SMS, MMS, International Text, Voicemail".

I didn't request this and have no idea what "Overage Allowance Charges" means......

I too thought this must be a scam.

Re: Order

Breanna — Thu, 03 Aug 2023 15:22:45 GMT

O2 has let us know that these order messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

There was also another notification that went out regarding a billing change/correction (this is the overage allowance charges). That is a legitimate message and the change can be viewed in My O2 for those that received that notification.

Re: Order

Tendogs — Mon, 14 Aug 2023 18:40:49 GMT

I, have also had texts telling me that my orders have been received, followed by texts telling me my orders are on their way and saying the direct debit has been set-up.

Re: Order

jonsie — Mon, 14 Aug 2023 19:17:57 GMT

@Tendogs wrote:
I, have also had texts telling me that my orders have been received, followed by texts telling me my orders are on their way and saying the direct debit has been set-up.

You need to check My O2

Sounds like ID theft....

Re: Order

Rambo11 — Thu, 17 Aug 2023 09:24:56 GMT

Hello,

I have just reviewed the same order confirmations via text and when checking ‘my O2’ orders, it says “Vas,Change completed”!!!!

I haven’t ordered anything or spoken with O2.

what is this?

please respond asap so I know this isn’t fraud.

thansk