topic Re: Order accepted in My O2

Order accepted

Bernard09 — Fri, 21 Jul 2023 15:38:53 GMT

Hi can someone confirm if this email means I have been accepted please…….

Hi Mr Bernard Hodgeon,

Thanks for your order - it's now full steam ahead for us.

Keep an eye on your inbox for our updates on progress and delivery.

If this order entitles you to Volt benefits from O2 and Virgin Media,
we'll be activating your benefits in the next 14 days. See our terms
here: https://www.o2.co.uk/termsandconditions/mobile/supercharged

Your order details
Item(s) ordered: 1 O2 Sim Only Plus Plan Unlimited data £31.99 £0.00
2 Standard Delivery £0.00
Order number: [Removed]
VAT Included: £0.00
Total: £0.00
Got a question? Visit our online help centre at www.o2.co.uk/help or put
it to the O2 Community at http://o2.uk/O2Welcome

Thanks,
O2

This is an automated email. There are no humans monitoring this address
(and the robots aren't big on replying). If you need support please
visit our online Help Centre at www.o2.co.uk/help
Telefónica UK Limited is authorised and regulated by the Financial
Conduct Authority (Reference Number 718822)
Telefónica UK Limited Registered in England and Wales No. 1743099.
Registered Office: 260 Bath Road, Slough, SL1 4DX, UK.

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Regards, O2 Customer Care
This communication is from Telefonica UK Limited. Registered office: 260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 386 4146 72
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Re: Order accepted

MI5 — Fri, 21 Jul 2023 15:31:35 GMT

@Bernard09

Looks to be all good but you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Flagged for personal details

Re: Order accepted

Bernard09 — Fri, 21 Jul 2023 15:34:20 GMT

Thank you only asking as I haven’t had a dispatch email

Re: Order accepted

MI5 — Fri, 21 Jul 2023 15:48:48 GMT

They don't usually get sent out until the evening @Bernard09

Re: Order accepted

Bernard09 — Fri, 21 Jul 2023 18:25:54 GMT

What time do they normally get sent out?

Re: Order accepted

madasaf1sh — Fri, 21 Jul 2023 18:31:06 GMT

When Royal Mail pick up the sim card (or when RM scan it in at the depot), and the you are at the mercy of them for it to be delivered and there is no tracking I am afraid.

Re: Order accepted

MI5 — Fri, 21 Jul 2023 18:32:53 GMT

@Bernard09

Looking at your order it's just for a sim only?

If so, you may not get a dispatch email as they are posted 1st class via Royal Mail.

Any tracking you get will also be useless as it is only updated once delivered.

Re: Order accepted

Bernard09 — Fri, 21 Jul 2023 18:35:10 GMT

Yeah just a sim only would just be nice to know if it’s coming tomorrow or if I have been accepted haha

Re: Order accepted

Bernard09 — Fri, 21 Jul 2023 18:35:37 GMT

Would you say I’ve been accepted from the email they sent this morning?

Re: Order accepted

MI5 — Fri, 21 Jul 2023 18:38:12 GMT

@Bernard09

As I said above, it looks OK, but only O2 can tell you.

Re: Order accepted

Bernard09 — Fri, 21 Jul 2023 18:42:32 GMT

Benn trying to get through also messaged on Facebook and nothing haha!

woukdniy come tomorrow if it’s been accepted?

Re: Order accepted

MI5 — Fri, 21 Jul 2023 18:45:22 GMT

Depends how quick Royal mail are @Bernard09

May not be until Monday............