topic Re: Data Usage in My O2

Data Usage

s_kingdom — Fri, 05 Oct 2018 07:42:51 GMT

I am unable to view my data usage online or on the app. Does anyone know if there is a technical problem?

Re: Data Usage

MI5 — Fri, 05 Oct 2018 07:51:34 GMT

I've just checked mine and it's working OK for me.
I'd give customer service a call on 202 to check if there is anything they can do to reset your account or escalate the issue for you.

Re: Data Usage

s_kingdom — Fri, 05 Oct 2018 07:54:02 GMT

Thanks for your reply. I did call them and they said there is a technical problem and they couldn't even view my data usage at their end either.

Re: Data Usage

MI5 — Fri, 05 Oct 2018 08:01:29 GMT

Hopefully they escalated the issue for you then?

Re: Data Usage

s_kingdom — Fri, 05 Oct 2018 08:02:49 GMT

They said other people have called them with the same problem and it is being looked into.

Re: Data Usage

Cleoriff — Fri, 05 Oct 2018 08:11:37 GMT

@s_kingdom

I have just checked mine. Both available to view via the app and online.

Hopefully yours will be sorted soon.

Re: Data Usage

MI5 — Fri, 05 Oct 2018 08:12:43 GMT

Hopefully they will fix it for you quickly then mate.

Re: Data Usage

Anonymous — Fri, 05 Oct 2018 08:13:42 GMT

Mines fine

Re: Data Usage

Ternce — Fri, 05 Oct 2018 08:52:39 GMT

Haven't been able to see mine, since yesterday afternoon, either. App does not show data heading at all and online says I have used 0 mb of my 0 mb allowance.

Re: Data Usage

s_kingdom — Fri, 05 Oct 2018 08:55:10 GMT

I have now been told that the back end team is updating accounts and data allowance view should be back shortly.

Re: Data Usage

Cleoriff — Fri, 05 Oct 2018 08:58:32 GMT

Yesterday's outage probably affected some accounts....

Re: Data Usage

Grumpy — Fri, 05 Oct 2018 13:03:52 GMT

I have 0MB left of 0 KB and only 2 days after reset

Re: Data Usage

s_kingdom — Fri, 05 Oct 2018 13:05:29 GMT

I have the same problem and as yet, no solution.

Re: Data Usage

CHATT — Fri, 05 Oct 2018 16:41:53 GMT

Yeah, had the problem since this morning, 0MB of 0gb. Though I'm still getting online with no problems!

David.

Re: Data Usage

CHATT — Fri, 05 Oct 2018 20:53:21 GMT

I'm told that the technical team is working on the problem, and everything will be back to normal "soon"

Re: Data Usage

Puddycat — Fri, 05 Oct 2018 21:41:42 GMT

I'm having the same problem, plus the app intermittently says I have unlimited calls (I have 1000 mins). I did online chat with O2 this morning and they said there had been no issues like this. After 40 mins of conversation it remained unresolved, and they said it would be logged & I would be informed of the outcome within 5 working days!!

Re: Data Usage

jonsie — Fri, 05 Oct 2018 21:54:00 GMT

That's a standard response to be honest from live chat. The fact they say there have been no other reported problems speaks volumes. Always best to call.

Re: Data Usage

s_kingdom — Fri, 05 Oct 2018 23:30:48 GMT

I have called and they said there is a problem as they were unable to retrieve my data usage.

Re: Data Usage

jonsie — Fri, 05 Oct 2018 23:46:22 GMT

Yes, that's why calling is better. There is a problem affecting some users, myself included, something which live chat denied to one community member we know about and heaven knows how many others.

Re: Data Usage

CHATT — Sat, 06 Oct 2018 09:00:20 GMT

I don't have any problems with my phone, that seems to be showing usage as normal. I'm also connected via a mobile hotspot to my laptop and the 02 website is still showing 0 usage, though still working normally as far as internet access is concerned. Strange, tho' I'm inclined to leave things alone and see what happens